Smart Meters Query

tonycarew

In October 2021 I had both my manual electric and gas meters replaced with SMET2 smart meters by Eon Next.

All was good until July last year when both new meters stopped sending my monthly read to Eon Next, they do however communicate with my IHD without problem and they convey the same real time gas and electricity usage to the display.

This has resulted in me having to manually send my monthly readings to Eon Next since July last year.

After numerous telephone conversations with Eons agents I am no further forward, although Eon from their end can obtain instantaneous usage readings from both of my meters they are unable to take scheduled automatic monthly readings.

Eon Next have suggested having both meters replaced but this appears IMO unnecessary as Eon can communicate with them and in turn the meters do communicate with the IHD.

Anyone had any similar problems or can offer any advice ?

macman

Communication with the IHD has nothing to do with the data that is sent via the DCC to bill you automatically. The IHD communicates via the HAN, whereas the comms hub on the electricity meter uses a dedicated mobile network to link to the DCC.

[Deleted User]

Has E.oN Next asked the DCC to carryout a remote comms hub reset? This effectively removes power from the comms hub for 15 minutes. The next step is for an engineer to pull the main fuse for 15 minutes.

If your meters are metering then there is no reason to believe that the smart meters are at fault.

My comms hub went silent a couple of months ago. It was brought back to life with a main fuse pull.I was told by a third-party that the DCC is aware of an issue where some comms hubs are losing their WAN; HAN and WAN/HAN connections and it is working on a remote fix. Apparently, suppliers are not allowed under a NDA to discuss this problem with consumers.

tonycarew

Thanks Dolar, I’ll certainly ask regarding the above when I contact them tomorrow, they’ve been very vague regarding a solution other than changing the smart meters.

[Deleted User]

Hi,

just keep providing monthly readings and make sure those are being used for billing.

Best to take monthly readings anyhow and keep a wee spreadsheet to keep an eye on usage and cost.

tonycarew

Thanks frugal, I have been and will continue to provide them with readings it just defeats the purpose of having smart meters 

macman

If so, why not accept their offer to replace both meters? It will cost you nothing and hopefully restore connectivity.

tonycarew

Hi Macman,
I did in fact accept their offer just last week and an appointment was made for the beginning of April however they texted and cancelled the appointment asking me to reschedule, when I did ring them to do so it was one of their agents who suggested perhaps new meters weren’t needed, she informed me she would speak to her manager to discuss my situation then she would ring me back on Monday, I’m still waiting.