Does Ovo have a cash flow problem?

BTwhistleblower

Our FIT payment for the 3 month period ending Dec 2022 has not been paid, neither have we received our statement.

This is despite the email from the FIT team saying it would be in the 1st week of March. I called last week on the 9th and was told it would be by the end of the week.

Still nothing. I tried to make contact via their FB page, but my posts just get deleted.

Unbelievable. Here is why:

After waiting more than half an hour to speak to someone, I am informed that our FIT account was placed 'on hold' in mid Feb because we are 'overdue for a meter inspection'.

This raises several questions - why has no-one from Ovo attempted to verify our meter until after I raised a query about non-payment of the quarterly payment?

Why wait until 8 weeks after a reading is given and then not tell us that no payment will be made?

This smacks of dubious, if not downright shady or unethical, business practice which I intend to complain to Ofgem about.

Mstty

Your complaint is to the ombudsman service after you have raised a complaint to OVO and either waited 8 weeks or they issue a deadlock letter.

As for cash flow issues, probably not but keep at em.

EssexHebridean

In answer to the question in your thread title, I'd say I think that is extremely unlikely. 

bristolleedsfan

https://www.theguardian.com/money/2022/oct/11/ovo-energy-owes-me-more-than-2000-for-my-solar-power

bristolleedsfan

EssexHebridean said:

In answer to the question in your thread title, I'd say I think that is extremely unlikely. 

Had it not been for EPG not as unlikely as might appear at face value.

https://www.ft.com/content/6af13d4d-392a-49e3-8b91-dff30c7b5104

BTwhistleblower

bristolleedsfan said:

https://www.theguardian.com/money/2022/oct/11/ovo-energy-owes-me-more-than-2000-for-my-solar-power

Thanks, I had seen the article and other issues with ex-SSE customers but I am not a migrated SSE customer, we bought the house 2 years ago with the solar already installed and just did a change of ownership.