Deliveroo

Lavendyr

I use Deliveroo regularly and there is a clear warning that photo ID is required on delivery. And we've recently been told by a Deliveroo rider that if they don't ask for photo ID they could be in trouble. Although it seems ridiculous if you are clearly of an age (and it does seem to depend on the rider as we've had several who haven't asked to see ID and have just asked for DOB)!

the_lunatic_is_in_my_head

Alderbank said:

The rider would not have had any choice but to refuse to hand the wine over.
The T&Cs say

You will still be charged for the Item and for delivery in the event of a failed delivery if you have caused such failure for any reason. Reasons you might cause a delivery to fail include...the rider refuses to deliver the Item to you in accordance with section 8 (Age Restricted Products).

8. Age Restricted and Regulated Products

Deliveroo operates an age verification policy whereby customers ordering age restricted products will be asked by the rider to provide proof that they are aged 18 or over before the delivery is completed. The rider may refuse to deliver any age restricted product to any person unless they can provide valid photo ID proving that they are aged 18 or over. If delivery of any age restricted product is refused, you will still be charged for the relevant Item and for delivery.

Whether those are Unfair Contract Terms is another matter.

There is no risk of the bottles of wine or cans of lager being contaminated by the buyer because the buyer never gets to touch them.
It might be reasonable to charge the delivery fee but I can't see any reason why sealed alcohol products could not be returned to stock. I remember during the eerie days of lockdown that some premises made home deliveries of hand mixed cocktails or freshly pulled pints of beer - perhaps this policy dates from then? - but that is not the case here.

I have never used Deliveroo. If you order alcohol on the phone app is there a clear warning that photo ID is required on delivery otherwise you will still be charged for the relevant Item and for delivery?
If not I think there is a good case for claiming that the term is unfair.

Seems the old delivery of goods section would apply, OP can request another delivery date and then treat the contract at an end. Terms can't override this.  

ripongrammargirl

What a load of thieves. Sounds like they follow the rules to the letter if it will benefit them by keeping the delivery etc. Clearly anyone over the age limit should not be refused and this is just a stupid “jobsworth” moron. Claim it as a chargeback or contact whom ever you bought the alcohol from to get a refund. I think the lesson to be learned here is not paying someone to deliver you alcohol- go and buy it yourself or better still give the cash direct to your energy company as it will pay for one hour of gas (maybe???)

eskbanker

Shellwin said:
I have never had a problem before, the drivers know I don't have photo id

So you knew that you're meant to have photo ID but just hoped that you'd continue to get away with the drivers being prepared to ignore company policy?

MikeWhite

ripongrammargirl said:

What a load of thieves. Sounds like they follow the rules to the letter if it will benefit them by keeping the delivery etc. Clearly anyone over the age limit should not be refused and this is just a stupid “jobsworth” moron. Claim it as a chargeback or contact whom ever you bought the alcohol from to get a refund. I think the lesson to be learned here is not paying someone to deliver you alcohol- go and buy it yourself or better still give the cash direct to your energy company as it will pay for one hour of gas (maybe???)

Really? If you are talking about the driver/rider, they are following Deliveroo's very specific instructions. Chargeback by all means, your account will be closed but I don't suppose you'll miss it.

Shellwin

I don't have photo ID as my purse was recently stolen.

Anyhow, I have had my money back, removed all my cards from their app, on the advice of my bank, as they saw fit to take a continuous payment after I had cancelled it with them, and closed my account. One customer will not make a lot of difference to them, but from what I have read on a review site, I am not the only one walking.

Murphybear

Is this a case of not allowing common sense?  If the items purchased need proof of eligibility and the recipient is obviously over that age can’t Deliveroo leave it up to the driver?

I’ve never used Deliveroo (they don’t deliver to my area) but when I buy paracetamol from the supermarket they have to check that I am over 18.  Being 70 I am well over  so they don’t need proof 

Alderbank

I'm always a bit wary of relying on common sense. As some people say, it's not actually that common.
The retailer has statutory duties when selling age restricted products and alcohol in particular and how he ensures his staff comply with the rules is up to him.

I stopped by for a drink at a bar in Chicago airport while waiting for my flight. I was obviously in my 50s but the barman requested proof of age before he would serve me, to the great delight of my daughter who was with me. He apologised but said his employer's strict rule was 'no ID, no drink, no exceptions'.
OK with me.

user1977

Alderbank said:

I stopped by for a drink at a bar in Chicago airport while waiting for my flight. I was obviously in my 50s but the barman requested proof of age before he would serve me, to the great delight of my daughter who was with me. He apologised but said his employer's strict rule was 'no ID, no drink, no exceptions'.
OK with me.

Yes, in the US I think it's pretty normal to get carded no matter how obviously over-age you are. Possibly some places have laws to that effect.

In the UK, Amazon also warn that any alcohol etc will require ID on delivery no matter your apparent age.

sheramber

Deliveroo don't want to leave dicretion on the age of a customer to the driver so their rue is everybody shows ID.

Perhaps there has been trouble with a driver giving a delivery to someone under age. The easiest way for the company to police that is insist of==n ID from everybody.