NPC issued PCNs for parking in my own parking space

WASD42

Hello everyone,

I wanted to ask for some advice regarding a parking issue that I've been dealing with recently. I'll try to be short

I own a flat and a parking space in the underground parking on the same estate in London, and I also own a motorcycle and a car. I moved in August 2022 and had no issues with parking till January 2023. Back in October-November 2022, the parking management company changed from CPM to NPC, and as part of the transition NPC introduced e-permits. The transition was a mess: say, NPC requested to send them V5Cs and Word forms to register vehicles (which I did). Fast forward to January, and I receive 2 consecutive PCNs followed by another one, with the reasons ranging from "all vehicles must hold a valid e-permit" on 05.01 & 06.01 and "unauthorized parking" on 20.01 correspondingly -- all in regards to my motorcycle.

I emailed NPC the same day I received the letters (14.01), saying that "I request your assistance in ensuring that my motorcycle is properly registered and in canceling the PCNs". They replied 4 days later saying that no, it is not registered. They admitted that their system does not support multiple registered vehicles per parking space, and advised me to buy a printed "various" permit which clearly does not work for motorcycles are the permit will be just stolen the same day. So we finally agreed that they'll issue me a "visitor" permit for the car and register the motorcycle for the e-permit.

Despite all these, I've just received three "Notices of debt recovery" from DCBL which clearly means that NPC has not logged the email chain as an appeal. I ignored the letters as recommended. Could anyone recommend further steps?

Also, the motorcycle was covered and the cover was locked with a chain and a lock to the wheel; the parking warden went so far that he pulled the cover, risking overturning the bike, to see the plate number, and left it as is - uncovered - thrice! This is a different topic, but what appalling behavior this is...

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A little bit more details if it helps: I park the motorcycle behind my car in the same parking space whilst the lease (as it turned out) states "exclusive right to park one vehicle". I am trying to reach the landlord - Countryside Partnerships - for months now, but they completely ignore me, while the estate management company keeps saying that "there are no amenities to park a motorcycle on the estate/in the district but you're in violation of your lease nevertheless". Now, the posted NPC's T&Cs say nothing about parking only one vehicle, so I guess this is a different subject...

Coupon-mad

Are you still only at useless DCB Ltd letters stage?

Normally, we say ignore these but I think it will look better later, when DCBLegal issue a court claim, if you are able to show the Judge that you disputed this and engaged at all stages from early 2023, concisely setting out your position and stating how NPC mucked up the transition to e-permits.

Also ask your MP to write on your behalf to NPC and the landowner and the Managing Agents (all 3 copied into a robust complaint).

Are all the outstanding PCNs against the (eventually) e-permitted motorbike or the visitor-permitted car?

Is this leasehold (owned) or a tenancy (rental)?

Umkomaas

Back in October-November 2022, the parking management company changed from CPM to NPC,

If it's the following company, they seem to be dissolved. 

https://find-and-update.company-information.service.gov.uk/company/13004821

WASD42

Thanks, Coupon-mad, I'll follow up with the MP and local council (even though the whole estate is private land, it seems that not dedicating literally ANY space for motorcycle parking is a bit weird our days).

> Are all the outstanding PCNs against the (eventually) e-permitted motorbike or the visitor-permitted car?
All of them are against the motorbike, at least so far.

> Is this leasehold (owned) or a tenancy (rental)?
Leasehold (owned).

> If it's the following company, they seem to be dissolved. 
It is this company indeed. Good to know but I would not have my hope high, they'll just create a new one

Castle

WASD42 said:

> If it's the following company, they seem to be dissolved. 
It is this company indeed. Good to know but I would not have my hope high, they'll just create a new one

What is the company registration number on the NPC PCN's/NTK's?

fisherjim

No one said to contact the council why would you do that?

You also need to realise that you are dealing with chancers at every stage PPC, Debt Recovery, are just bullying Muppets they are not reasonable people.

Half_way

Was the motorbike knocked over? And if so was it damaged?

B789

WASD42 said:

...the parking warden went so far that he pulled the cover, risking overturning the bike, to see the plate number, and left it as is - uncovered - thrice!...

Did the act of pulling the cover to expose the VRN cause ANY damage, even a scratch, to your motorcycle? I don't think that an individual has any right to carry out any action that would cause damage to your motorcycle, especially as it was parked on your private property. Think about the consequences of that for the PPC, remembering that the landlord is equally liable for the actions of their agents.

Do you actually OWN the parking space? What do the deeds to your property say about your parking space and your parking rights? Equally important is what it doesn't say.

WASD42

@Castle
> What is the company registration number on the NPC PCN's/NTK's?
It's 13196674, not the one mentioned above.

@fisherjim
> You also need to realise that you are dealing with chancers at every stage PPC, Debt Recovery, are just bullying Muppets they are not reasonable people.
Yeah, I do realize this; I thought it could be a good idea to write to the council about the whole situation with no dedicated motorbike spaces in the neighbourhood, but you're probably right...

@Half_way @B789
They scratched the rear wheel with the chain but I obviously have no evidence that it was their warden who (a) pulled the cover and (b) damaged the bike. The estate management company won't provide CCTV records without the police reference number and the police do not bother about such cases as they are on a private ground

> Do you actually OWN the parking space? What do the deeds to your property say about your parking space and your parking rights? Equally important is what it doesn't say.
No, apparently I don't own the parking space.

The lease says "Part 2: Rights Granted to the Tenant: ... 10. The (exclusive) right to park one private motor vehicle in the Parking Areas in such parking space as the Landlord may from time to time designate and notify to the Tenant in writing subject to the display of a current valid parking permit issued by the Landlord or the Management Company AND the Landlord hereby notifies the Tenant that the initial parking space shall be the Initial Parking Space herein before defined".

Also: "U N D E R L E A S E relating to Unit No ... (full postage address of the property) (including the right to use a parking space)"

The only remaining interesting paragraph is this: "Not personally to park or authorise members of the Tenant’s own household to park any motor vehicle on any parking space within the Estate designated for visitors" But in my case despite the permit is "visitors" it is only applicable to my own space.

Umkomaas

> What is the company registration number on the NPC PCN's/NTK's?
It's 13196674, not the one mentioned above.

It clearly isn't the one mentioned above as you've given us the incorrect company name. There are so many PPCs operating under very similar titles, that we need total accuracy in the details we receive, otherwise there's another wrong rabbit hole to climb out of.

B789

WASD42 said:

The estate management company won't provide CCTV records without the police reference number and the police do not bother about such cases as they are on a private ground

So, if I go to your estate and smash up your bike, the police reckon they can't do anything about it because it happened on private land? Methinks NOT. Just report the damage and get a crime reference number and then get the estate management company to show you the CCTV for the tine that the PCNs were issued.