NPC issued PCNs for parking in my own parking space
I wanted to ask for some advice regarding a parking issue that I've been dealing with recently. I'll try to be short
I own a flat and a parking space in the underground parking on the same estate in London, and I also own a motorcycle and a car. I moved in August 2022 and had no issues with parking till January 2023. Back in October-November 2022, the parking management company changed from CPM to NPC, and as part of the transition NPC introduced e-permits. The transition was a mess: say, NPC requested to send them V5Cs and Word forms to register vehicles (which I did). Fast forward to January, and I receive 2 consecutive PCNs followed by another one, with the reasons ranging from "all vehicles must hold a valid e-permit" on 05.01 & 06.01 and "unauthorized parking" on 20.01 correspondingly -- all in regards to my motorcycle.
I emailed NPC the same day I received the letters (14.01), saying that "I request your assistance in ensuring that my motorcycle is properly registered and in canceling the PCNs". They replied 4 days later saying that no, it is not registered. They admitted that their system does not support multiple registered vehicles per parking space, and advised me to buy a printed "various" permit which clearly does not work for motorcycles are the permit will be just stolen the same day. So we finally agreed that they'll issue me a "visitor" permit for the car and register the motorcycle for the e-permit.
Despite all these, I've just received three "Notices of debt recovery" from DCBL which clearly means that NPC has not logged the email chain as an appeal. I ignored the letters as recommended. Could anyone recommend further steps?
Also, the motorcycle was covered and the cover was locked with a chain and a lock to the wheel; the parking warden went so far that he pulled the cover, risking overturning the bike, to see the plate number, and left it as is - uncovered - thrice! This is a different topic, but what appalling behavior this is...
A little bit more details if it helps: I park the motorcycle behind my car in the same parking space whilst the lease (as it turned out) states "exclusive right to park one vehicle". I am trying to reach the landlord - Countryside Partnerships - for months now, but they completely ignore me, while the estate management company keeps saying that "there are no amenities to park a motorcycle on the estate/in the district but you're in violation of your lease nevertheless". Now, the posted NPC's T&Cs say nothing about parking only one vehicle, so I guess this is a different subject...
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