SSE/OVO bill am I being unreasonable?

pochase

That is done on their side, not on the meter or IHD.

Alnat1

I'm with Octopus and I can alter the frequency in my online account.

If you let us know what energy company you're with, hopefully someone will know how/where you can check for your account.

[Deleted User]

sammyjammy said:

Alnat1 said:

What frequency of meter readings did you set to allow your energy company when the smart meters were installed (or your energy account was opened) I had the option of 30 minute, daily or monthly.

Is it possible yours are only set to monthly?

Didn't know that was a thing?  I've set nothing so its set to whatever it was when they installed it.  Would that be done on the meter or the display?  I know the display only updates gas every 30 minutes whereas electricity is real time.

Your smart meter communications hub connects to the DCC network via a Wide Area Network (WAN). The comms hub acts a bit like a mobile phone: it sits quietly in its box waiting for a call. 

Depending on the profile you agreed to, the supplier will initiate a call to the comms hub for data. For those on a 30 minute profile, data is called for in the early hours of each morning to recover the previous day’s data. The meters return up to 4 register readings and an XML file containing 30 minute usage data.

You can ask your supplier to change your meter profile to 30minute usage.