Never been issued a bill by British Gas

MWT

m344 said:

... I have been chasing a bill for over a year. But what I don't want is for them to count the DD under billing then decided I owe them for for those "bills" which stem back up to 17months. Are you saying this could happen? I don't want a refund for what I've already paid.

pochase is correct, the back-billing rules will not be much help, as when they do eventually raise a bill covering the period from when you first moved in to date, they are allowed to use any DD payments you have already made to cover that use, so the only way you would benefit is if the use during the period over 12 months ago was higher than the DD payments you made during that same period.

m344

Ok, thanks everyone. I do have a reference number so I'll go straight to the ombudsman 

gbhxu

A couple of questions.

Does the credit include the £400 Government payment? (Could even be more if you are entitled to WHD and/or AFP)

Are you sure that BG are not a paperless biller? 

km1500

since you are 900 in credit you could apply for a refund eg £500. Pit it in a savings account until it is needed to.pay any bill.they produce in the future

EssexHebridean

The property is 17 months old but doesn’t have a smart meter? That seems slightly odd - are you sure the meter isn’t smart but just not communicating? 

MWT

km1500 said:

since you are 900 in credit you could apply for a refund eg £500. Pit it in a savings account until it is needed to.pay any bill.they produce in the future

Just be aware that the back-billing rules allow them to reverse any refunds given before applying the balance to the bill when it is produced, so unless the OP is very sure that the amount already accumulated is well above what is needed to cover the use since day one, it probably isn't a good idea.

On the other-hand, asking for it might prompt BG to do something about producing a bill as they aren't likely to agree to a refund without any idea of the use on the account...

m344

gbhxu said:

A couple of questions.

Does the credit include the £400 Government payment? (Could even be more if you are entitled to WHD and/or AFP)

Are you sure that BG are not a paperless biller? 

Certain! Even online it says there are no bills and coins everything I've ever paid as credit

m344

Just to update everyone my move in reading was 1043 and move out reading was 3935. I've gone to the Ombudsman and BG have until 6th June to submit any evidence and respond.

I've now moved house and gave them a few more months since I last posted to issue a bill (they did not).

cm4ever

m344 said:

I've now moved house and gave them a few more months since I last posted to issue a bill (they did not).

Unfortunately from reading your other thread, sounds a little bit like you might have jumped out of the frying pan into the fire re:district heating 

m344

cm4ever said:

m344 said:

I've now moved house and gave them a few more months since I last posted to issue a bill (they did not).

Unfortunately from reading your other thread, sounds a little bit like you might have jumped out of the frying pan into the fire re:district heating 

Yes but these are suppliers for two different things. BG supplied electricity only, Switch2 provided heating and hot water.

Now Octopus supply the electricity and Eon provide the heating and hot water.