barclays have refunded me twice

missd32

So I'm not sure what to do right now. 

I put in an affordability complaint at the end of January, and Barclays confirmed a couple weeks ago that they were in the wrong and were going to refund me £1474. 

I received this refund on Monday 6th March into my Natwest bank account, but I've just checked my account now and they've refunded it again today.

What do I do!?  

I think they've probably double refunded it as we had a nightmare getting the refund in the first place.  They said I'd have it within 3 days, and I chased them up on day 4 and 5.  Day 5 they gave me £100 compensation, and then I received it a few days later.

diystarter7

Hi OP

did you get the 100 x 2 or the larger amount?

If its the larger amount, call them now and tell them and pay back

If its the hundred, seek clarification if its x 2 or a mistake and return if a mistake.

Thnaks

cymruchris

missd32 said:

So I'm not sure what to do right now. 

I put in an affordability complaint at the end of January, and Barclays confirmed a couple weeks ago that they were in the wrong and were going to refund me £1474. 

I received this refund on Monday 6th March into my Natwest bank account, but I've just checked my account now and they've refunded it again today.

What do I do!?  

I think they've probably double refunded it as we had a nightmare getting the refund in the first place.  They said I'd have it within 3 days, and I chased them up on day 4 and 5.  Day 5 they gave me £100 compensation, and then I received it a few days later.

First off (and I'm sure you wouldn't) - don't spend the extra money. Keep it safe while Barclays works out what's gone wrong. Give them a ring (I'm sure they'll be familiar with your case from their records) and ask them to check outgoing payments as you appear to have received the refund twice, ask them to investigate and come back to you in terms of how to proceed to make sure everything is as it should be. 

missd32

diystarter7 said:

Hi OP

did you get the 100 x 2 or the larger amount?

If its the larger amount, call them now and tell them and pay back

If its the hundred, seek clarification if its x 2 or a mistake and return if a mistake.

Thnaks

It's the larger amount £1474 that was refunded twice. 
The complaints team I've been dealing with open at 8am so I'll give them a call them