help with energy bills

azmodeus47

i am with scottish power for gas and electric for the last 6 months i have  paid £150 per month and received back £66 per month from the gon scheme

they have now told me from aptil my payments will be £454 per month as i am £1213 in debit

i have contacted them saying i cannot afford this as we are both pensioners i am 77 my wife is 81 also my wife is a blue badge disabled

they have not offered any help they say i have to pay it

is there any help available to me

ernest parsons

Robin9

First we see if what they are saying is correct.

CAn you go back 12 months and find a bill/statement with meter reads on it with the letter A, C, our read / your read.    Now read the meter NOW   -  take great care with modern meters and look for the decimal pint (and ignore numbers after it)

Then we can do some sums and have a guess at what the total charges should be.

Mstty

Are you on the priority services register with your energy supplier would be my first question.

£150 for gas and electric could be considered quite a low monthly payment so you could have accrued debt over time.

As @Robin9 has said getting a clear picture and actual usage over the last 12 months is key to helping you out.

Bit of extra info

https://www.energynetworks.org/customers/extra-help-for-customers

Robin9

In case anyone else is following this  I'm exchanging PM's . OP admits to not being very literate but we are getting there. OP is better with photo's than me !

SP not being very helpful  -  sending emails no need to adjust DD when £1100 in debt.

He has come off a 3 fix and is a high 4,800 elec, 29,000 gas user.   Now trying to track the high use  !   Watch this space

macman

I was going to ask how the OP could build £1200 debt in less than 6m, but that level of usage explains it. 
How can both fuels be so high, if gas is the main heating source?
Has the OP be getting all the additional age-related support in addition to the EBSS and CT rebate?
Is this bill based on actual, or estimated readings?

Robin9

OP has shared the SP bills with me -  went from credit end October to rapidly increasing debt. How quickly can things go wrong.

His gas was 2.6   - remember those days ?

Smart meters throughout - an occasional wobbly.