Requesting Audio Recording of a PIP Video Assessment (England)

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I received a text notification yesterday of my upcoming PIP video appointment (with Independent Assessment Services) in 9 days time. I have a few questions:
It is important to me that the assessment is audio recorded. I wondered how I go about making this request - is there any guidance on audio recording requests specifically for video assessments?
Is there an email address where I can direct my inquiry? They only provide a phone number and I prefer to have a paper trail when communicating.
If a video interview cannot be audio recorded, do you think I can get the interview changed to a telephone appointment? (I cannot attend in person due to severe agoraphobia.)
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