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Look right through your bill - you will find a note somewhere of the EPG (Energy Price Guarantee) discount being applied bringing the unit rate down to in the region of 34p/kWh. The 63p is the original unit rate prior to the discount. (Ie - what you would have been paying had the EPG not been introduced). Where the mention appears on the bill depends on the supplier.
I see the epg and it has been discounted on the bill thanks for the replies
Just raise a complaint with them as changing a meter should not invalidate a fix.
I have not heard about them doing it, but they have the right to cancel a fixed tariff without needing a reason, and they were not the only ones.
Above snippet is from the T&C they are using at least since February 2022.
But @ginfreak did not mention anything about the contract being cancelled?
I seriously doubt that they have done this, or will be doing it. Also they changed the T&C in the beginning of 2022, and their fixed tariff would need to be an older three year contract to work out to 18p.
I have the February 2024 fixed tariff, and I was aware of the clause that they could cancel, but I doubt that they could afford the negative impact reaally doing so, and it would be also very surprising and not even valid if they can exit the contract for free, but the customer has to pay an exit fee.