damaged goods 8 March at 11:08AM edited 8 March at 12:11PM in Consumer rights 8 replies 223 views

happydays25

I bought a bed from wowcher and the base is damaged, I have been trying for nearly 5 weeks for them to pick it up and refund my money. They are not helping me. I asked my bank to help as I paid with my credit card but the say there is nothing they can do.
I don't know what else I can do. I would be grateful for some advice.

400ixl

Who are "they"?

Your claim is against the retailer the voucher was for and not Wowcher. Wowcher concluded their contract with you when they supplied you with a valid voucher which you used.

Are you engaged with the retailer who supplied the bed?

born_again

Taking this is the usual Wowcher deal.
You buy a voucher & redeem @ retailer.

So no chargeback right as Wowcher supplied what you paid for. You have to take it up with retailer that supplied goods.

Aylesbury_Duck

As above, we need to know the exact chain of events.  i.e. did you buy a wowcher voucher or credit with your credit card and then use the voucher/credit to buy the bed?  Did wowcher sell the bed themselves or was the voucher/credit used to buy it from another retailer?

happydays25

I bought a wowcher credit with my credit card, and used the wowcher voucher to buy the bed.
I didn't know how else to do it.
They admitted it was damaged in transit.

km1500

Because you bought a voucher, and received a voucher, there is nothing the bank or card can do - you got what you paid for.

Your claim is against the retailer who sold you the bed. Your option is to try and negotiate an outcome, or go through the small claims procedure.

happydays25

I am in touch with the retailer but they are ignoring my emails now.

happydays25

Thanks for your help. I have tried to negotiate with them but they are now ignoring my emails.

powerful_Rogue

happydays25 said:

Thanks for your help. I have tried to negotiate with them but they are now ignoring my emails.

Letter before action and then Small Claims Court.