What are my rights ? 8 March at 10:51AM in Consumer rights 7 replies 204 views

Kingsz5678

Hello there , 
need some advice/ opinions 
So I bought this winter jacket from Carharrtt WIP , for just under 400£ towards end of November. 

Fast forward few weeks back only to discover that one arm stitches are coming out already! Disappointed as one would expect a min 5 yrs use for such a price. 

Contacted support who said they do not a replacement and only option is to ship the jacket back ( label sent and valid for 10days) and once received I will receive full refund. ( whole process may take 2 weeks min) 

The issue is it is the only winter jacket I have plus we are in the middle superbly cold temps. No spare change to buy a replacement straight away. 

No offer of any compensation for inconvenience which I think is appalling 

what are my rights?

Thank you 

Bradden

If I understand you correctly you'd prefer for them to send out a replacement jacket prior to returning the faulty one. Whilst it's inconvenient it's not unreasonable for them to ask for the jacket to be returned first. An offer of a full refund seems reasonable and is within the law.

400ixl

They are offering you your rights. They can repair, replace or refund. They are offering you a free return and refund.

There is no requirement for any compensation to be offered as they are complying with the law.

Hopefully it will take less than 2 weeks to refund.

jon81uk

Your rights are to get that full refund you are being offered.

If you cannot afford to buy a new jacket while you wait for that refund then I don't think the £400 one was the right decision in the first place. Cahartt WIP is a fashion brand, its not like the main Carhartt workwear, I wouldn't expect to to last better than any other jacket.
A good North Face puffer jacket is under £200. You would have been better off getting a £200 and a £100 jacket in the first place.

the_lunatic_is_in_my_head

Post it back OP and buy a new jacket  

You want to get this sorted within 6 months of purchase as fault is assumed to be present and full refund is due. 

A willing offer of return and refund is much better than some situations we hear on here.

Probably not as good as the £400 one but winter jackets on eBay for around £25 and then have a look at the end of the season to see if you can pick up a new expensive jacket on sale  

sheramber

To get a replacement you would still have to send the jacket back before they would send out another so would still be without a jacket for a while.

born_again

MSE style. Get down to local charity shops & buy a cheap coat to keep you going for the supposed bad weather. So far not seen here at all other than a couple of very mild frosts.

Pollycat

Kingsz5678 said:

Hello there , 
need some advice/ opinions 
So I bought this winter jacket from Carharrtt WIP , for just under 400£ towards end of November. 

Fast forward few weeks back only to discover that one arm stitches are coming out already! Disappointed as one would expect a min 5 yrs use for such a price. 

Contacted support who said they do not a replacement and only option is to ship the jacket back ( label sent and valid for 10days) and once received I will receive full refund. ( whole process may take 2 weeks min) 

The issue is it is the only winter jacket I have plus we are in the middle superbly cold temps. No spare change to buy a replacement straight away. 

No offer of any compensation for inconvenience which I think is appalling 

what are my rights?

Thank you 

Not even £5.00 to take this advice...?

born_again said:

MSE style. Get down to local charity shops & buy a cheap coat to keep you going for the supposed bad weather. So far not seen here at all other than a couple of very mild frosts.

I've bought OH and me some fab coats from charity shops over the years, including a genuine Crombie (him) and a Lands End 'squall' coat that retails at £200.