Trip cancelled due to snow 8 March at 9:31AM in Credit cards 5 replies 444 views

GarryOK

Last December my flight to Vienna was cancelled 2 hours before departure. BA refunded all costs but I forgot to claim for a bus ticket which I had booked on line. The ticket was for a hop on hop off service around Vienna and cost around £100.

I've approached the company and tried to get a refund, but they refused to reply to any communications. 

I then approached Tesco credit card company but they have said that the company do not have to refund me as they have not broken the contract.

Is Tesco correct that I can't get a refund or should Tesco cover the cost?

Thanks

Garry 

oldernonethewiser

One for your travel insurance. 

Neither the company nor Tesco would be expected to refund you

400ixl

Yes, Tesco are correct, the service was available for you to use (although you couldn't get there, which was not their fault) so no contract has been brokem.

Any claim would have to be through your travel insurance and even if in lace in all likelyhood has an excess which makes it not worth claiming.

born_again

GarryOK said:

Last December my flight to Vienna was cancelled 2 hours before departure. BA refunded all costs but I forgot to claim for a bus ticket which I had booked on line. The ticket was for a hop on hop off service around Vienna and cost around £100.

I've approached the company and tried to get a refund, but they refused to reply to any communications. 

I then approached Tesco credit card company but they have said that the company do not have to refund me as they have not broken the contract.

Is Tesco correct that I can't get a refund or should Tesco cover the cost?

Thanks

Garry 

Sadly they are right.
The tour was available. As such there is no claim.
All you can try is travel insurance.

CliveOfIndia

Yes, S75/Chargeback claims are only applicable in cases where a supplier has broken their contract with you.  The bus company had their service available as per their contract with you, so you have no claim against either them or your card company.  It's a similar scenario to if, for instance, you had to cancel the holiday due to illness.  You need to claim off your insurance (although, as 400ixl says, it may be that the excess makes it not worthwhile, you'll need to check your policy).

Marchitiello

What was the official reasons given for the cancellation? Generally “External Weather conditions” would not entitle you to compensation, however if there were other flights operating fine between the two airports you may prove that this was not the case. EU261 could allow you to claim consequential losses if the cancellation was not within the justifiable parameters, worth looking into it if you do not have Travel insurance