So Energy bank transfer details? 8 March at 12:08AM in Energy 9 replies 156 views

meadowgrass

Hello, I can't find So Energy's bank transfer details. Recently tried for 30 minutes via So Energy site to clear bill using bank card, but payment blocked every time, despite funds in bank. Had tried every method of tweaking browser during this. Emailing So Energy gets no response, but at least I have clear proof I attempted to pay.

Seeking to cancel direct debit and move money to So Energy via bank, as that method worked recently for another payment. May I ask if anyone can tell me the bank transfer details needed for that? Thanks.

bagand96

If So Energy do accept payment by bank transfer then only accept details from a credible So Energy source. 

Don't accept payment details from a stranger on a web forum!

meadowgrass

Good point! Wish I'd thought of that. Thanks for posting. Not sure So Energy will answer phone, since emails don't get answered, and have just seen that bill information states to call them if want bank transfer info. Odd that they don't just put the details on bills and on their site.

meadowgrass

Yes, that's what I'm concerned about, incase no answer when call them, as no response to emails, and, on just now reading the TOS, they can end up taking measures for non-payment. No info on statements unfortunately.

Scot_39

meadowgrass said:

Hello, I can't find So Energy's bank transfer details. Recently tried for 30 minutes via So Energy site to clear bill using bank card, but payment blocked every time, despite funds in bank. Had tried every method of tweaking browser during this. Emailing So Energy gets no response, but at least I have clear proof I attempted to pay.

Seeking to cancel direct debit and move money to So Energy via bank, as that method worked recently for another payment. May I ask if anyone can tell me the bank transfer details needed for that? Thanks.

@meadowgrass

Firstly as others have posted.

DO NOT trust just anyone posting that sort of information.  Surprised the Q was even asked in this day and age.  It might fail the banks vetting if fed wrong inof - but not sure it's worth the risk - even for a months gas or electric.

If the company was keen on you using the method - they would no doubt supply it somehere in your terms and conditions, customer account or the web site - in the same way banks would.Their website says they do accept bank transfers - but you must contact them on the number.

Secondly - price premium for non DD payment.

Right now paying by other methods than DD - will probably see an increase in standing charge - but a non trivial one on the unit rate too.

I haven't looked at gas - but for electric it's over 3p / kWh - and as a fraction of the reduced current EPG pricing - that ranges from iirc 10.2 to 10.9 %.

So electric Northern - thats 30.35p/kWh to 33.66p - 3.31p c10.9% - all ex 5% VAT.

See the rates for different payment methods under the EPG by region

https://www.gov.uk/government/publications/energy-price-guarantee-regional-rates/energy-price-guarantee-regional-rates-january-to-march-2023

FYI other method - the first table = DD

Standard credit - appears to be where you are thinking of moving to.

If it's their monthly averaging that's the issue - can you get variable monthly DD at the DD rates from them instead - and not pay the premium ?

meadowgrass

Thanks for posting @Scot_39 I'd been thinking if there was concensus on the bank transfer details, that could mitigate any dodgy stuff. Just tried a different system and browser; same outcome of visa won't go through via the So Energy site, despite right information entered. Took screenshots again to prove 2nd attempt to pay.

I hadn't realised about increased prices via not using DD ... they've dropped it a very low amount for some reason (light user, but not as light as the amount reflects).

EDIT: have just seen are able to change amounts on the site again, but very big jump going from £70/45 to £258/154. Don't know if that's the normal jump people are seeing in their bills also, but very likely I imagine. There's a note about DD review soon, and saying best to wait until that's done before change amounts, so will do that.

Thanks for the links.

Scot_39

I continuously have to remember not to use my firefox browser when paying by card.

I have adblockers and script blockers - and never seem to put enough of the banks crappy checks on the allowed lists.

Not sure I understand the two figures - is that a typo - or do you pay 2 DD - one per fuel or some such (but if add - £400 seems a lot per month)

Without knowledge of any credit / debit (you implied they wanted or were taking too little ) - and your usage - and the meaning of £258/154 notation - not sure can really comment re amounts or the change.

Happy that you are now at least aware that DD currently has a discount.

Oh by the way - for SC comparison - your probably going to go need to go to the raw Ofgem cap tables.  Gov doesn't tabulate them as a rule.

Those are at

https://www.ofgem.gov.uk/sites/default/files/2022-11/Default tariff cap level - 1 January 2023 - 31 March 2023.pdf

and from Apr 1

https://www.ofgem.gov.uk/sites/default/files/2023-02/Default tariff cap level - 1 April 2023 - 30 June 2023.pdf

The DD SC appears to have gone up c7p.

You want the NIL kWh colums for the annual exVAT SC amounts - looks about another £40 on SC from April too if on gas and electric - for standard credit  vs DD payments.

meadowgrass

@Scot_39 Yes, it can be a very rascally business trying to work out what else needs turning off! My main browser is a hardened Firefox fork, Librewolf, and turned just about everything off in attempting to get the Visa payment to go through. I didn't want to install an extra browser on main (linux) system [am not tech-minded, but manage to get away with it, lol) so ran a clean live USB, installed Brave on that, with next to zero blockers running, and still no joy, so I think the issue is Visa. No issues with Paypal via Librewolf browser have used for I think over a year now; can recommend it.

Sorry to not explain the numbers better ... So Energy does summer and winter DD amounts, so my summer had been £45 and winter £70. Now much larger minimum amounts being suggested of £154 and £258. Just electricity. Small one-bed accommodation, heating only one room mainly, and very light energy usage generally.

Thanks for further information and links; much appreciate.

Scot_39

Interesting way of billing it - not sure would be my choice - fixed income easier on annualised - as long as it's a reasonable estimate.

Last year £70 was more like my summer peak - £154 closer to my winter low - than the new 2 youve been given.

But others here say thy wreckon suppliers could also be using a c20% uplift to cover the difference between mild year and normal - cf last years readings.

Keep an eye on your use and credit - if it looks silly - I suspect it might if a low heat user like me - than ask for a rebate and a DD agjustment.

But unit prices haven't returned to last summer lows yet - last summer the nominal cap was £1971 - until Sep - even at the "£2500" EPG - OCt say a 25% price.  And the actual cap for winter 2021/22 - a lower still £1277 - so the EPG literally double last winters rate.

So exepct to be higher - especially if Hunt doesn't freeze the EPG - the next three months.

The Cornwall insights predcitions I last saw were almost there £2100 sh for July - so maybe the credit I have built up will more than cover the 3 months - and they will drop back to around that level again.

meadowgrass

Thanks @Scot_39 and, yes, always good to check if they're upcharging etc. I have a feeling with all this flux going on, it's too easy for energy companies to tag on this and that in without people possibly realising.

I was surprised to see my summer had dropped to £7 and winter to £12, hence a bill build-up right when all the charges have raised, which I've been attempting to pay off directly. Possibly being left only with option of going to these very new high charges temporarily, as a method to pay that off, with not being able to use Visa/card.

Using low heat still seems to be bringing some unexpectedly high charges personally, but if your amounts are staying at the rates you describe, that's at least better/lower. I'll certainly hope that I can contact them and get a response regarding adjusting the DD at some point.

Hopefully things improve for everyone at some point!