Expectations

in Consumer rights
7 replies 233 views
ChucksmumChucksmum Forumite
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Please can anyone tell me what I should expect now? I bought a kitchen tap in 2017 for £277 with 1 year guarantee , in 2019 it started leaking, supplier could not repair it so fitted a new tap charging £70 for fitting. In 2021 it started leaking again, they said it was caused by water pressure so fitted another tap and a pressure regulator charging me £90. It is 19 months later and the tap is dripping again. I rang them two weeks ago , they will not give me an answer. Am I expecting too much from a tap that has cost me £440 and only given me 6 years service? Please advise.

Replies

  • born_againborn_again Forumite
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    Might just be cheaper to replace the washer or unit if it's a ceramic washer.
    Life in the slow lane
  • ChucksmumChucksmum Forumite
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    If it could be repaired, I'm sure the company would have done it 6 years ago.
    Might just be cheaper to replace the washer or unit if it's a ceramic washer.


  • lincroft1710lincroft1710 Forumite
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    Taps are not built to last, cartridges frequently fail after 2 years. Better to fit an inexpensive tap and replace every 2/3 years.
    If you are querying your Council Tax band would you please state whether you are in England, Scotland or Wales
  • born_againborn_again Forumite
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    Could be they sensed a sale, rather than a repair?
    Life in the slow lane
  • HillStreetBluesHillStreetBlues Forumite
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    Taps are not built to last, cartridges frequently fail after 2 years. Better to fit an inexpensive tap and replace every 2/3 years.
    Not sure what taps you use!
    Let's Be Careful Out There
  • edited 7 March at 5:13PM
    apw81apw81 Forumite
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    edited 7 March at 5:13PM
    That’s an expensive tap. Expensive tap means expensive fix. Ford Fiesta vs. Porsche stuff. Does/did the tap do anything worthwhile that a reasonably priced tap cannot do?

    Usual stuff, the more a tap can do, the more frustrating they tend to be, require more maintenance. I would just replace the tap with something sensible and move on. As for consumer rights and product life expectancy, I think, by now, you’re on your own. For the price you paid for that tap, if price was a measure of quality, I would have expected a 5 year minimum warranty, at least. Since it only came with one year suggests the manufacturer knows it’s not built to last.
  • lincroft1710lincroft1710 Forumite
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    Taps are not built to last, cartridges frequently fail after 2 years. Better to fit an inexpensive tap and replace every 2/3 years.
    Not sure what taps you use!
    I've had both Franke (2) and Britax, plus at least one other brand (can't remember which). After about 2 years usage pf each tap, one or both cartridges have failed. I also have noticed that one of the brands used to give a 5 yr guarantee against failure, but no longer do so. 
    If you are querying your Council Tax band would you please state whether you are in England, Scotland or Wales
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