Advice for Blink home cameras subscription

Roi35426

Sorry to revive this thread but I am having the same issue with Blink and Amazon. I left a 2-star review for a set of three Blink cameras (with Sync module) and within a day received an email from Blink customer service asking if they could help.
Being polite, I simply stated that I wasn't happy that the free service was now a chargeable subscription and the customer service rep has gone out of her way to help resolve performance-based issues relating mainly to the distance between the cameras and module, but constantly ignores my asking for an ongoing free subscription. She has offered me a 90-day extension which is nice, but only serves to prolong the inevitable £80/year if I want the service I initially bought.
For those that don't know - the system will work without a subscription but is very hit and miss, and is geared to work seamlessly with the very features that are part of the subscription, thereby forcing you to either struggle with a clunky offering, or may the money.

Interesting about quoting CRA2015, I might try that.

tightauldgit

Off the top of my head I can't think of anything specific in the CRA that would prevent a service provider from charging for a service that was originally provided for free. Other consumer regs might have something to say about it but that would also probably depend a lot on what exactly was promised at the time of sale. 

My subjective view is that it's probably not reasonable to expect a supplier to provide a free service in perpetuity, but certainly if they changed the rules on you 2 months after you bought the thing then a complaint feels justified. 

Of course what Amazon or anyone else choose to do over and above your legal rights is completely up to them