EDF.....energy companies really don't help themselves do they!

EssexHebridean

brewerdave said:

KittenChops said:

diystarter7 said:

Hi OP

We were defaulted to EDF when our previous supplier went belly up
We stayed with them after they granted us the remainder of the fix
and a few months on top. Then it went to a variable as prices were taking off - so
we stuck wit them

the 2 bills a year, not good
However, we do get a paper bill and we likey that and not sure if others do
Intialy we were in debit becuse the previous supplier had not kept us well informed, now we are in credit
and a few months ago or a bit longer they tried the same with us
We have rang them a few times and the staff are very helpful and incredibly, one promised to call us back the next day at a certain time and did

The downside, we had to complain to stop the time wastig letters and phone calls that made it look as though a smart meter was mandatory. Took a couple of calls and couple of emails but it worked.

I posted a link to Whichmamagine were Octopus was top rated for CS etc - and will move to them but need to check if they paper bill and i think their billinng is every three months

Thnaks

Re the bit I've bolded above - regular meter readings (as you won't have smart meters) would most likely have prevented that.

Even with smart meters some suppliers seem to have a rigid DD review system eg BG and EDF - so that its perfectly possible to be a lot in credit or debit by the time 6 months have passed

This is of course why so often we underline on  here the need for personal responsibility around keeping on top of energy use! When I got switched to EDF when Utility Point went under I made sure that we read the meter monthly and put the reading through as even though my (small) gas use is pretty easy for us to keep track of I knew from experience that there would be a good chance that EDF wouldn't understand quite how and why we use so little - and that the regular readings would help to counter this. Sure enough, just the one glitch early on when it came to trying to set up a Direct Debit an they were utterly insistent that the £10 per month I was proposing would be sufficient, and indeed initially claimed that they couldn't set it up for this amount!