Octopus - Variable Direct debit

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tunde10
tunde10 Posts: 214 Forumite
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Just moved to Octopus. They are taking my first payment by direct debit tomorrow which is fine.

I always prefer to pay by variable direct debit (monthly).

I went to the edit payment section and i can't see this option currently. Do they offer this & if so how long before i can move to this? 

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  • MWT
    MWT Posts: 9,281 Forumite
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    Just give them a call and ask to move to variable DD, you can't do it online but it shouldn't be a problem if you call...
  • EssexHebridean
    EssexHebridean Posts: 21,477 Forumite
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    They initially set me up as variable and then I changed my mind during the phone call when I first joined them - it was the work of seconds to switch me back again! 
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    Balance as at 01/09/23 = £115,000.00
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  • tunde10
    tunde10 Posts: 214 Forumite
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    Thanks, i'll call/email them after my first payment goes through.
  • MWT
    MWT Posts: 9,281 Forumite
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    tunde10 said:
    Thanks, i'll call/email them after my first payment goes through.
    Call if you can, email may take a couple of weeks, but if you are not in a rush it will get sorted eventually...

  • t0rt0ise
    t0rt0ise Posts: 4,290 Forumite
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    I did it by email before the first payment was due. 
  • tunde10
    tunde10 Posts: 214 Forumite
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    MWT said:
    tunde10 said:
    Thanks, i'll call/email them after my first payment goes through.
    Call if you can, email may take a couple of weeks, but if you are not in a rush it will get sorted eventually...


    Thanks, not in a rush as they've already taken the advance D/D. I scheduled the next payment for 22 April so more than enough time.
  • Qyburn
    Qyburn Posts: 2,347 Forumite
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    edited 7 March 2023 at 1:03PM
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    I'm on variable DD with Octopus. One disadvantage is it's not necessarily just one payment per month as they generate a bill and associated DD whenever anything changes and at other apparently random times.  For example in my case they billed on 29th Sep and October, with in each case a separate additional bill to complete the calendar month.

    We got this sorted eventually for December. Then off the rails again in January with one bill covering the time before the Smart Meter install and a second one for the rest of the month. Changing to Tracker resulted in four bills in February, one when they asked for a meter reading, one when the tariff actually changed two days later, one on the 20th for no apparent reason, then a final one to complete the month. 

    So they took three DDs in February, would have been more if we weren't now in credit thanks to the £67 and £200 subsidies.
  • tunde10
    tunde10 Posts: 214 Forumite
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    I think with a smart meter, you would probably avoid the multiple bills in a month.
  • EssexHebridean
    EssexHebridean Posts: 21,477 Forumite
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    tunde10 said:
    I think with a smart meter, you would probably avoid the multiple bills in a month.
    I think Qyburn's 4 bills were after their SM install? 
    🎉 MORTGAGE FREE (First time!) 30/09/2016 🎉 And now we go again…New mortgage taken 01/09/23 🏡
    Balance as at 01/09/23 = £115,000.00
    Balance as at 31/12/23 = £112,000.00
    SOA CALCULATOR (for DFW newbies): SOA Calculator
    she/her
  • [Deleted User]
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    5tunde10 said:
    I think with a smart meter, you would probably avoid the multiple bills in a month.
    Unless Octopus has been able to recover missing smart meter data for those of us on a t-o-u tariff. I got a bill last week for £0.55 with data recovered from 16th March 2022. 
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