eharmony 12 renewal demand any help?

born_again

Consuded_dazed said:

born_again said:

Claiming the money back via bank does not end any contract. So they may well yet legally bring in debt collectors to chase the debt. As the contract was not cancelled with them. Within the 1st 6 month period.

With recuring payment, they have to be cancelled prior to be taken. Saying "You did not agree" to it, does not mean anything. I'm sorry to say.

Are you sure bank did S75? As mention of " pre arbitration" is a chargeback term.

So any claim back by the bank is just via either card regulations Or S75. neither of which stop the company from chasing you for the debt.

After speaking to the bank they state they did not even need to go as far as the S75, as eharmony agreed to pay the money back.

Given a mention of 14 days, this does not apply to ongoing renewals. It is only when you take out the original agreement (& does not cover every distance sale)
So not quite sure why banks went down this route. Sounds like eharmony simply said what bank wanted to hear. 
Sounds like bank did a chargeback, was rejected & then bank went back & they rolled over or missed the 21 day deadline to reject. From the timescale in OP.

Remember anything a bank does is over & above your consumer rights & does not stop a company from taking legal action on a debt they feel that is owed.