British gas refusing to send out a smart energy monitor ?

frank1978 Posts: 32 Forumite
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I've recently moved into a new property, with british gas who have taken over our supply. The previous smart meter in the cupboard was installed by EON. And british gas are saying their smart energy monitor is not compatiable as the meter is eon and not theres. Now I have no way monitor my energy usage. Are they wrong or any other ways to solve this ?


  • 400ixl
    400ixl Posts: 2,906 Forumite
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    They are not wrong in that even if it was their own smart meter they do not have to supply replacement IHD's. The meter can still send the readings which is all BG will be concerned with.

    You can buy replacements yourself or there are potentiall apps like the Bright application which will pull the data from the DCC network which the meter send the information to.
  • Raxiel
    Raxiel Posts: 1,401 Forumite
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    Did the previous occupant not leave the E.On supplied monitor? That would still work, it doesn't care about the upstream supplier just the meter it's paired with.
    3.6 kW PV in the Midlands - 9x Sharp 400W black panels - 6x facing SE and 3x facing SW, Solaredge Optimisers and Inverter. 400W Derril Water (one day). Octopus Flux
  • Robin9
    Robin9 Posts: 12,132 Forumite
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    The solution is to read the Smart meter itself. 

    Forget about the toy - the novelty soon wears off.
    Never pay on an estimated bill
  • Scot_39
    Scot_39 Posts: 1,908 Forumite
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    Assuming the cabinet is in your house you could buy a replacement. But their around £50 from memory - and need pairing to your meter by supplier - if find one compatible with your meter. 

    I checked 2 links posted here one was, the other less convinced - as mentioned similar meters to mine but not my specific model no by same manufacturer as not.

    Or as other say register with one of the smart phone apps to get daily readings.

    If its a flat remote meter cupboard- chances are there never was one.  They simply are too short a range on local network. My ihd loses the link to external meter 10 ft away for 10smin some days.

    So back to app.

    Unless your supplier does very good access and billing reports.
  • wild666
    wild666 Posts: 2,126 Forumite
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    If the meter is pre 2019 then it will be SMETS 1 maybe they don't have any IHD's for the older SMET 1 meters 
    Someone please tell me what money is
  • [Deleted User]
    wild666 said:
    If the meter is pre 2019 then it will be SMETS 1 maybe they don't have any IHD's for the older SMET 1 meters 
    Hildebrand and Chameleon IHDs will I believe work with SMETS1 meters that have been enrolled on and adopted by the DCC. Suppliers are only obliged to support an IHD ( provide/replace) for the first 12 months after a smart meter installation. This is stated in the Smart Meter Installation Code of Practice and in Supply Licence Standard Conditions.
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