British gas refusing to send out a smart energy monitor ?

frank1978

I've recently moved into a new property, with british gas who have taken over our supply. The previous smart meter in the cupboard was installed by EON. And british gas are saying their smart energy monitor is not compatiable as the meter is eon and not theres. Now I have no way monitor my energy usage. Are they wrong or any other ways to solve this ?

400ixl

They are not wrong in that even if it was their own smart meter they do not have to supply replacement IHD's. The meter can still send the readings which is all BG will be concerned with.

You can buy replacements yourself or there are potentiall apps like the Bright application which will pull the data from the DCC network which the meter send the information to.

Raxiel

Did the previous occupant not leave the E.On supplied monitor? That would still work, it doesn't care about the upstream supplier just the meter it's paired with.

Robin9

The solution is to read the Smart meter itself. 

Forget about the toy - the novelty soon wears off.

Scot_39

Assuming the cabinet is in your house you could buy a replacement. But their around £50 from memory - and need pairing to your meter by supplier - if find one compatible with your meter. 

I checked 2 links posted here one was, the other less convinced - as mentioned similar meters to mine but not my specific model no by same manufacturer as not.

Or as other say register with one of the smart phone apps to get daily readings.

If its a flat remote meter cupboard- chances are there never was one.  They simply are too short a range on local network. My ihd loses the link to external meter 10 ft away for 10smin some days.

So back to app.

Unless your supplier does very good access and billing reports.

wild666

If the meter is pre 2019 then it will be SMETS 1 maybe they don't have any IHD's for the older SMET 1 meters 

[Deleted User]

wild666 said:

If the meter is pre 2019 then it will be SMETS 1 maybe they don't have any IHD's for the older SMET 1 meters 

Hildebrand and Chameleon IHDs will I believe work with SMETS1 meters that have been enrolled on and adopted by the DCC. Suppliers are only obliged to support an IHD ( provide/replace) for the first 12 months after a smart meter installation. This is stated in the Smart Meter Installation Code of Practice and in Supply Licence Standard Conditions.