SmartSave Fixed Saver

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Hi all,  I managed to open a fixed 1 year account, printed off the email with all the transfer details, took it to my bank & they are asking for extra verification in the form of a telephone conversation or further email with account details before they will make any transfer from my account.  I have sent emails via the website but am still waiting for a reply.  My concern is that SmartSave have now withdrawn this product, only the 2, 3 & 5 year accounts are now available and the window for paying in to the account I have opened is ticking.  Anyone got any advice on dealing with SmartSave?

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  • grumbler
    grumbler Posts: 58,629 Forumite
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    edited 6 March 2023 at 12:32PM
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    Alicc62 said:
    ... printed off the email with all the transfer details, took it to my bank & they are asking for ... further email with account details...
    Unbelievable!
    Can you log into your account on your mobile and show it to these idiots?

  • VNX
    VNX Posts: 266 Forumite
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    I too opened this account just before it was pulled, I sent over £1 from my online banking and it it showing in there now and will sent over more monies now I know the transfer went ahead as planned.

    can you try doing the same?
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