SmartSave Fixed Saver 6 March at 11:21AM in Savings & investments 2 replies 216 views

Alicc62

Hi all,  I managed to open a fixed 1 year account, printed off the email with all the transfer details, took it to my bank & they are asking for extra verification in the form of a telephone conversation or further email with account details before they will make any transfer from my account.  I have sent emails via the website but am still waiting for a reply.  My concern is that SmartSave have now withdrawn this product, only the 2, 3 & 5 year accounts are now available and the window for paying in to the account I have opened is ticking.  Anyone got any advice on dealing with SmartSave?

grumbler

Alicc62 said:

... printed off the email with all the transfer details, took it to my bank & they are asking for ... further email with account details...

Unbelievable!

Can you log into your account on your mobile and show it to these idiots?

VNX

I too opened this account just before it was pulled, I sent over £1 from my online banking and it it showing in there now and will sent over more monies now I know the transfer went ahead as planned.

can you try doing the same?