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British Gas Home Care
I had a message on my account that my Home Care was due for renewal and the money would be taken using my direct debit Energy details. I have never had Home Care with British Gas. I did the live chat and was passed on to about 6 agents, the last one saying I did not have Home Care and to ignore the message. I viewed my account again today and the message was still there so I did the live chat again and this time was told it was an error message that they would be correcting. I haven't seen that anyone else has had this problem though. Very strange.
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Comments
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When I originally joined British Gas on a fixed rate , it included Homecare (admittedly this was before all the challenges with energy prices) - is it possible this could be the same for you and you didnt know you had it included?
Just a thought.
Cheers.0 -
Hi,similar thread HERE, poster hadn't noticed was being charged.0
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I was passed on to British Gas when my supplier went bust. I did not have Homecare included. I have an all electric flat and electric boilers can't be in an insurance plan, only gas boilers0
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