Switching to octopus “unable to find meter”

Golden_Glow90

After so many issues with British Gas over the last 6 months, I decided to switch to octopus energy but my switch is delayed because when I type in my MPRN/MPAN numbers, it says “unable to find meter”. Anyone experienced this before? The numbers are definitely correct and work with my Hugo app too. I emailed octopus but haven’t heard back from them. British Gas have been useless and just keep saying I need to wait for the switch to happen 🙄

Mstty

Don't know if this helps or not but may confirm some information for you

https://smartmetercheck.citizensadvice.org.uk/

Golden_Glow90

Mstty said:

Don't know if this helps or not but may confirm some information for you

https://smartmetercheck.citizensadvice.org.uk/

Thank you. It’s definitely working according to the link but I figured it was anyway as I get my usage data through Hugo and it’s updated every day. I don’t knowing it is an issue with octopus or British Gas but BG are being useless and won’t help. I feel like I’m going to continue being stuck with them ☹️

Napster_matta

Hi,

Did you find a solution to this problem?

I have got the same issue.

Golden_Glow90 said:

Mstty said:

Don't know if this helps or not but may confirm some information for you

Thank you. It’s definitely working according to the link but I figured it was anyway as I get my usage data through Hugo and it’s updated every day. I don’t knowing it is an issue with octopus or British Gas but BG are being useless and won’t help. I feel like I’m going to continue being stuck with them ☹️

[Deleted User]

Golden_Glow90 said:

After so many issues with British Gas over the last 6 months, I decided to switch to octopus energy but my switch is delayed because when I type in my MPRN/MPAN numbers, it says “unable to find meter”. Anyone experienced this before? The numbers are definitely correct and work with my Hugo app too. I emailed octopus but haven’t heard back from them. British Gas have been useless and just keep saying I need to wait for the switch to happen 🙄

Call Octopus on 0808 164 1088 and they should be able to help.

The losing supplier plays no part in the switching process.

Scot_39

But if Octopus detecting a meter database issue - wouldn't it have been the old supplier responsible for getting the meter database correct in the first place.

Seen some posts re issues on switches etc in past - when database says a consumer address had a phantom MPAN - that caused them no issue on billing etc before switching.