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Direct debit collection fee?
Hi everyone.
Just had my first bill through from Octopus energy after being moved from Bulb, and find they've charged me £3 for 'Direct debit collection' ? What the?
Has anyone else come across this?
I was told all direct debits would be transferred from Bulb seamlessly, and nowhere was anything mentioned about a charge.
I've always paid my electric bills by direct debit for the last 15 years, and any time I've swapped suppliers, not once have I been charged anything for a direct debit switch.
I've emailed Octopus energy, but so far, no reply.
I was told, and according to their site, that customers were rewarded for paying by Direct Debit, not penalized!
Ray
Just had my first bill through from Octopus energy after being moved from Bulb, and find they've charged me £3 for 'Direct debit collection' ? What the?
Has anyone else come across this?
I was told all direct debits would be transferred from Bulb seamlessly, and nowhere was anything mentioned about a charge.
I've always paid my electric bills by direct debit for the last 15 years, and any time I've swapped suppliers, not once have I been charged anything for a direct debit switch.
I've emailed Octopus energy, but so far, no reply.
I was told, and according to their site, that customers were rewarded for paying by Direct Debit, not penalized!
Ray
0
Comments
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A “Direct Debit Collection” is not a separate charge, it is the term Octopus is using to show they have “Collected” your direct debit.
In other words, £3 is the amount that they have taken from your account by direct debit.Moo…1 -
It's alright... I've gone to the back of the class:)
Jeez... what a first post?
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Well if it makes you feel any better your second post has just made me laugh - well done for being graceful in a moment of clearly feeling like an absolute numpty! (And we've all been there at least once, so don't worry about it!)Akanaten said:It's alright... I've gone to the back of the class:)
Jeez... what a first post?🎉 MORTGAGE FREE (First time!) 30/09/2016 🎉 And now we go again…New mortgage taken 01/09/23 🏡
Balance as at 01/09/23 = £115,000.00 Balance as at 31/12/23 = £112,000.00
Balance as at 31/08/24 = £105,400.00 Balance as at 31/12/24 = £102,500.00
£100k barrier broken 1/4/25
Balance as at 31/08/25 = £ 95,450.00. Balance as at 31/12/25 = £ 91,100.00
SOA CALCULATOR (for DFW newbies): SOA Calculatorshe/her4 -
More importantly, how do you manage to get a bill for only £3?!No free lunch, and no free laptop
0 -
For a couple of years my gas DD was £1.50 a month. And even then, they still used to have to refund me a bit of credit annually, they just couldn’t set it any lower! 😆macman said:More importantly, how do you manage to get a bill for only £3?!🎉 MORTGAGE FREE (First time!) 30/09/2016 🎉 And now we go again…New mortgage taken 01/09/23 🏡
Balance as at 01/09/23 = £115,000.00 Balance as at 31/12/23 = £112,000.00
Balance as at 31/08/24 = £105,400.00 Balance as at 31/12/24 = £102,500.00
£100k barrier broken 1/4/25
Balance as at 31/08/25 = £ 95,450.00. Balance as at 31/12/25 = £ 91,100.00
SOA CALCULATOR (for DFW newbies): SOA Calculatorshe/her1
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