Paypal issues

UlrikaUmbridge

Please someone help

paypal have wrongly refunded two orders- total is close to £400

both orders have been delivered and received, PayPal have confirmed this

I have been met with various excuses as to why they can’t reverse the refunds- I need to pay the balance first, then a supervisor told me 2 weeks ago he would reverse it and hasn’t, now todays excuse is “your seller protection had expired” and they can’t give me a reason why. In between this there must of been nearly 15 phone calls to normal advisors who have said the matter will be resolved “in a few days”

what can I do ?

soolin

Why were the refunds issued in the first place? 

UlrikaUmbridge

Because the items weren’t received. When the tracking clearly shows they have been 

soolin

UlrikaUmbridge said:

Because the items weren’t received. When the tracking clearly shows they have been 

When the case was opened did you defend it by adding tracking details showing confirmed delivery to the address given by PayPal and showing item was sent within 7 days? If so then you complied with seller protection regulations and either need to keep on at PayPal, or look into legal routes if PayPal don’t assist.