We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Paypal issues
UlrikaUmbridge
Posts: 3 Newbie
Please someone help
paypal have wrongly refunded two orders- total is close to £400
both orders have been delivered and received, PayPal have confirmed this
I have been met with various excuses as to why they can’t reverse the refunds- I need to pay the balance first, then a supervisor told me 2 weeks ago he would reverse it and hasn’t, now todays excuse is “your seller protection had expired” and they can’t give me a reason why. In between this there must of been nearly 15 phone calls to normal advisors who have said the matter will be resolved “in a few days”
what can I do ?
paypal have wrongly refunded two orders- total is close to £400
both orders have been delivered and received, PayPal have confirmed this
I have been met with various excuses as to why they can’t reverse the refunds- I need to pay the balance first, then a supervisor told me 2 weeks ago he would reverse it and hasn’t, now todays excuse is “your seller protection had expired” and they can’t give me a reason why. In between this there must of been nearly 15 phone calls to normal advisors who have said the matter will be resolved “in a few days”
what can I do ?
0
Comments
-
Why were the refunds issued in the first place?I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0
-
Because the items weren’t received. When the tracking clearly shows they have been0
-
When the case was opened did you defend it by adding tracking details showing confirmed delivery to the address given by PayPal and showing item was sent within 7 days? If so then you complied with seller protection regulations and either need to keep on at PayPal, or look into legal routes if PayPal don’t assist.UlrikaUmbridge said:Because the items weren’t received. When the tracking clearly shows they have been
I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.4K Banking & Borrowing
- 253.7K Reduce Debt & Boost Income
- 454.4K Spending & Discounts
- 245.5K Work, Benefits & Business
- 601.3K Mortgages, Homes & Bills
- 177.6K Life & Family
- 259.3K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards