VICTIM OF FRAUD BANK IS NOT HELPING

Sab6007

Raised a formal complaint with natwest today, ombudsmen have advised to wait the outcome of formal complaint which should be done within 15 days.

Natwest have no interest in looking through the cctv as they suspect no crime has taken place.

Called the bank to ask for a face to face meeting with fraud they have said its not possible. I'm turning in to deads end 

diystarter7

Sab6007 said:

Raised a formal complaint with natwest today, ombudsmen have advised to wait the outcome of formal complaint which should be done within 15 days.

Natwest have no interest in looking through the cctv as they suspect no crime has taken place.

Called the bank to ask for a face to face meeting with fraud they have said its not possible. I'm turning in to deads end 

Hi

Document everything inc your call and request a face to face and they check their cctv

Good luck and as I said, I'm pretty confident that it will get sorted as you have done nothing wrong whatsoever and not shared your pin etc.


Thnaks

phillw

diystarter7 said:
Document everything inc your call and request a face to face and they check their cctv

Good luck and as I said, I'm pretty confident that it will get sorted as you have done nothing wrong whatsoever and not shared your pin etc.

Yeah, I would ask them for an email address that you can send the minutes of any phone calls to. Failing that a postal address.

Which can prevent them back pedaling later.

Never EVER admit that your card is left unattended at work, at home, at the gym etc. You never leave anything unlocked, if there was any breach in security then it was the banks employees or agents working on their behalf. Saying anything remotely like "Someone could have I suppose, but they didn't as I'd know" seriously destroys your chances. Same for the pin, nobody knows it, I make sure nobody can see it, I use a different pin for everything etc etc.

Sab6007

The banks didn't do their own due diligence checks with all 6 withdrawals spaced within 20 mins of one another 

p00hsticks

Sab6007 said:

On the 27th Feb 11:33 I received an unexpected email from a natwast branch about about a zoom meeting scheduled with me to discuss my money options, responded back to the advisor straight away that I didn't book this appointment therfore unsure why this has been booked in, didn't get an immediate response so I called up natwest customer service for more info on this appointment they were unsure therfore they cancelled the appointment, @ 13:14 I got a response back from the advisor that he is unsure why this was booked in.

Left it as that and thought nothing of it.

I don't understand the relevance of this to the fraud, other than that it happened on the same day.
Why / how do you think it is connected ?.
Are you sure it was Natwest that sent the e-mail, set up the meeting and that you were speaking to  ? 

Sab6007

It's only relevant as this email was from the first branch the fraudsters visited, you would have specifically gone up and book the appointment yourself in order for an appointment to be booked in, email was sent from natwest it wasn't a phishing email

born_again

diystarter7 said:

Hi OP

IMO/in my opinion
You can always demand a face-to-face meeting and until you do this you dont know, personally, I'd demand one as things are often easier to put across/etc

Well done re action fraud

thanks re why you felt they went into the bank as I think its the same with our bank/Barclays
Therefore, it is a blessing if you can call it that as cctv inside and outside will pick up the crook/s and ensure its not you or anyone you know

So, give them a call and say politely you'd like a face-to-face meeting as you find it difficult because.... via phone/etc - I would do that - they can say no or yes, hopefully.

IMO, you need a nominated person from Nat West to help you along this very stressful path.

Do also initiate a complaint to the ombusdman

It will take time but as you have nothing to hide, I'm pretty cetain the outcome will be the right one.

Good luck

You can not start a complaint with FOS until you have been through the banks complaints procedure.

Face to Face will not be with the fraud team. They do not do branch visits. If you got one it would be with a member of branch staff, who will have no idea of the process.