Unable to access my Zopa Account

strawberryblonde

I've been using Zopa for a while now. Recently, I did a bank account switch. Zopa then wouldn't let me pay any money in until I had verified my new account. As requested, I obtained a statement and uploaded it to the app and a couple of days later, received confirmation via email that the verification had been completed.

About a week or so later, I tried to move some money into the app and it said the bank account details weren't verified. I contacted them and was assured my problem would be referred to a specialist team, that it would be easy to rectify and they would get back to me later that day to confirm.

They didn't and so I contacted them again. Nothing had been done to solve the problem and after waiting on chat for over an hour and being passed from agent to agent, I was again told it would be sent to the specialist team and at this point was asked if I would like to make a complaint.

I said I would and today I have received an email to say they have 8 weeks within which to solve the issue. In the mean time, I can't access my savings!
Has anyone got any advice? The Financial Ombudsman won't do anything until after 8 weeks. How can this be allowed?

Many thanks
Tracey