Faulty Smart Electricity Meter?

Yawn

[Deleted User] said:

Yawn said:

Hi everyone,

Thanks again for all the advice. I was away so haven't been able to follow up on it till today. 

The Imp KW today is 6522, compared to a smart reading of 4724 on 22 February (which was the last meter reading on the bill; I have no way of getting it myself!). 

The other readings the meter is providing:
EXP KWH = 0
IMP KVARH = 1528.2
EXP KVARH = 486.8
I TEST KWH = 6522.943 
E TEST KWH = 0
CREDIT USING NOW = 54.0
COST NOW = 28.18 pounds

There is no R01, R02, etc. 

The meter is a Secure Liberty 100, Type Code E1S0B1. Year 2017. 
And for what it's worth, I compared the serial number and it matches what is on my bill. 

Does this help demystify anything? Thanks!

I assume that you are following the advice in this guide: that is Press 6 or 9

https://octopus.energy/blog/how-to-read-your-meter/

I confess that I don’t recognise I TEST kWh.

Hi,

Yes, these are the readings I get when pressing 9. The problem is that they don't match what the smart meter is providing to Sainsbury's at all.

Jan

Raxiel

Yawn said:

[Deleted User] said:

Yawn said:

Hi everyone,

Thanks again for all the advice. I was away so haven't been able to follow up on it till today. 

The Imp KW today is 6522, compared to a smart reading of 4724 on 22 February (which was the last meter reading on the bill; I have no way of getting it myself!). 

The other readings the meter is providing:
EXP KWH = 0
IMP KVARH = 1528.2
EXP KVARH = 486.8
I TEST KWH = 6522.943 
E TEST KWH = 0
CREDIT USING NOW = 54.0
COST NOW = 28.18 pounds

There is no R01, R02, etc. 

The meter is a Secure Liberty 100, Type Code E1S0B1. Year 2017. 
And for what it's worth, I compared the serial number and it matches what is on my bill. 

Does this help demystify anything? Thanks!

I assume that you are following the advice in this guide: that is Press 6 or 9

https://octopus.energy/blog/how-to-read-your-meter/

I confess that I don’t recognise I TEST kWh.

Hi,

Yes, these are the readings I get when pressing 9. The problem is that they don't match what the smart meter is providing to Sainsbury's at all.

Jan

Press 6

That's where R01, R02 etc are

Yawn

Raxiel said:

Press 6

That's where R01, R02 etc are

Thanks, Raxiel. It looks like that explains it. I have an R1 of 4778.7 (which must be the current smart reading) and an R2 of 1744.8, which together get me to the readings I have been submitting. 

So the question is what is the next step? Getting Sainsbury's to install a new meter? 

It is ridiculous that I have e-mailed and phoned them so many times and nobody on their side thought of this. Or if they did, they never bothered to fix it or tell me. (But obviously, thanks so much for the advice!) 

[Deleted User]

Yawn said:

Raxiel said:

Press 6

That's where R01, R02 etc are

Thanks, Raxiel. It looks like that explains it. I have an R1 of 4778.7 (which must be the current smart reading) and an R2 of 1744.8, which together get me to the readings I have been submitting. 

So the question is what is the next step? Getting Sainsbury's to install a new meter? 

It is ridiculous that I have e-mailed and phoned them so many times and nobody on their side thought of this. Or if they did, they never bothered to fix it or tell me. (But obviously, thanks so much for the advice!) 

If your meter is now connected to the DCC network which would appear to be the case from what you said in your original post, why do you need a new meter? The meter appears to be doing what is was built to do which is to record usage in up to 4 registers at the discretion of the supplier.

Yawn

But the second register is clearly a mistake and the supplier is only reading R1, not R2? 

[Deleted User]

Yawn said:

But the second register is clearly a mistake and the supplier is only reading R1, not R2? 

Why is the second register a mistake? R2 has clearly has been used in the past and it may be used again in the future.

If the supplier is billing you on R1 then that is the reading  you should provide if asked for a manual reading. If, for example, a consumer was switching from an E7 tariff which used 2 registers to a single rate tariff using a single register (R1), the R2 register doesn’t fall to 00000: it retains the reading for the day it was last in use. The supplier can see all 4 index readings when there is a data pull from your meter.

Edit:

Reading this thread again, the issue here seems to be that incorrect manual readings have been provided for sometime. The good news is that billing will have been correct save for the date when the meter became smart again. Smart meters retain 13 month’s worth of import data so if the supplier carries out a data pull it should be able to correct what has gone wrong. 

Yawn

[Deleted User] said:

Yawn said:

But the second register is clearly a mistake and the supplier is only reading R1, not R2? 

Why is the second register a mistake? R2 has clearly has been used in the past and it may be used again in the future.

If the supplier is billing you on R1 then that is the reading  you should provide if asked for a manual reading. If, for example, a consumer was switching from an E7 tariff which used 2 registers to a single rate tariff using a single register (R1), the R2 register doesn’t fall to 00000: it retains the reading for the day it was last in use. The supplier can see all 4 index readings when there is a data pull from your meter.

Edit:

Reading this thread again, the issue here seems to be that incorrect manual readings have been provided for sometime. The good news is that billing will have been correct save for the date when the meter became smart again. Smart meters retain 13 month’s worth of import data so if the supplier carries out a data pull it should be able to correct what has gone wrong. 

I don't know when R2 was used. Is there any way of seeing if the register is still active? The meter was installed by First Utility back in 2017 and stopped being smart after I switched away from them. I can't remember anything about ever being on a tariff that needed two registers but it was a long time ago. 

When I switched away from First Utility to Bulb, I was told to press 9 and submit the Imp Kwh meter reading, and I have done that throughout. In December when Sainsbury's / EOn asked for photos, that was the reading they wanted me to photograph. So I don't think I've done anything incorrect here.

EssexHebridean

Check the readings again 24 hours after you checked the last time - see if R2 has incremented. Check again in a week to be absolutely certain.