British Gas Smart Metre

Will2015

These were taken by me manually and submitted on their web chat 

Will2015

Here is 6 day bill on the BG metres - please note it is not the cost I am disputing it is the usage

[Deleted User]

This one may sit at your door. The supplier should have used a M3 reading to open your account - not a reading in kWh. That said, if all previous readings were in kWh then the reading that you gave would be in line with that held on file.

If you have been providing BG with kWh readings when you were with them then you have been overcharged by a factor of c.11.22

Robin9

I'm a bit confused. You've posted 2 Octopus bills - I was expecting a BG.

Spoonie_Turtle

Robin9 said:

I'm a bit confused. You've posted 2 Octopus bills - I was expecting a BG.

Both Octopus bills but different meters.  The 'BG' meter (meter installed by BG) is clearly the bottom one.

Jyana

Robin9 said:

I'm a bit confused. You've posted 2 Octopus bills - I was expecting a BG.

They are Octopus bills, top electricity, bottom gas, but are for the period that covers the time when he had the old BG meters still in. Octopus swapped his meters for new ones a week after he switched.

Is it both meters that now show less usage, or just the gas or electricity? And how does your usage compare with this time last year, rather than against that one cold week. I know I have mentioned it a few times now, but it was -9c here that week, so it really would have made a difference. The weather since the end of January has been incredibly mild comparatively.

Jyana

[Deleted User] said:

This one may sit at your door. The supplier should have used a M3 reading to open your account - not a reading in kWh. That said, if all previous readings were in kWh then the reading that you gave would be in line with that held on file.

If you have been providing BG with kWh readings when you were with them then you have been overcharged by a factor of c.11.22

The kWh figure is for the electricity meter, is it not? It looks like he gave a reading of 19990, and they settled on 19994.9 looking at the top bill posted above. And then 10099 for the gas, from his final reading of 10084. So both numbers are pretty close to his, just need to check if BG have used the same ones to close of his account with them? 

[Deleted User]

Jyana said:

[Deleted User] said:

This one may sit at your door. The supplier should have used a M3 reading to open your account - not a reading in kWh. That said, if all previous readings were in kWh then the reading that you gave would be in line with that held on file.

If you have been providing BG with kWh readings when you were with them then you have been overcharged by a factor of c.11.22

The kWh figure is for the electricity meter, is it not? It looks like he gave a reading of 19990, and they settled on 19994.9 looking at the top bill posted above. And then 10099 for the gas, from his final reading of 10084. So both numbers are pretty close to his, just need to check if BG have used the same ones to close of his account with them? 

You are correct: my bad.