Help with Microsoft logins please
in Techie Stuff
3 replies 99 views
in Techie Stuff
Hi. I am writing the following as tech support for my mum but am somewhat out of my depth and frustrated.
When both parents were alive, all accounts/subscriptions etc were set up using my dad's email address. He passed last year, so am moving accounts/subscriptions over to my mum's email address.
I used to buy the one-off versions of Microsoft office bu with mum's agreement, have moved to the subscription model of Office 365. I set that up with mum's email address. However on logging on, it asked to send a code to dad's email. Ok sorted that out by removing dad's email from the list of verified emails.
With Office 365, she also gets OneDrive storage, so tried setting that up, again with mum's email as the account holder.
We added a password. But at some point, it again wanted to send a code to dad's email. Which I found frustrating because I thought I had removed dad's email address as a verification address.
So I think:
I have set up a password to mum's microsoft account; this seems to be required when logging into office 365 or OneDrive
I thought I had removed dad's email as a verification email for Office 365.
Can you provide a list, or is there a list anywhere of places I need to change login emails/verification emails/any othe security features? This is both for Office 365 and OneDrive.
I won't be visiting mum for a few days, so will try out your suggestions then.
Many thanks in advance.
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