British Gas Cancel and Replace

14 Posts

in Energy
British Gas have cancelled and replaced 5 bills from last year.
They seem to have replaced them with a new bill which I cannot access online as it says Not Ready, and BG's agent cannot access the bill either. This bill is for £2554.98.
As they cannot present the new bill I have asked for a refund of £2554.98.
Is there any rule about how long they have to refund money they have been paid for cancelled bills.
They seem to have replaced them with a new bill which I cannot access online as it says Not Ready, and BG's agent cannot access the bill either. This bill is for £2554.98.
As they cannot present the new bill I have asked for a refund of £2554.98.
Is there any rule about how long they have to refund money they have been paid for cancelled bills.
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after that you can probably justifiably complain about the lack of bill but i dont think you have an automatic right to a full refund unless you follow there balance refund process.
It's amazing how those with a can-do attitude and willingness to 'pitch in and work' get all the luck, isn't it?
Please consider buying some pet food and giving it to your local food bank collection or animal charity. Animals aren't to blame for the cost of living crisis.
It's amazing how those with a can-do attitude and willingness to 'pitch in and work' get all the luck, isn't it?
Please consider buying some pet food and giving it to your local food bank collection or animal charity. Animals aren't to blame for the cost of living crisis.