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British Gas Cancel and Replace
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ben_glastonbury
Posts: 36 Forumite

in Energy
British Gas have cancelled and replaced 5 bills from last year.
They seem to have replaced them with a new bill which I cannot access online as it says Not Ready, and BG's agent cannot access the bill either. This bill is for £2554.98.
As they cannot present the new bill I have asked for a refund of £2554.98.
Is there any rule about how long they have to refund money they have been paid for cancelled bills.
They seem to have replaced them with a new bill which I cannot access online as it says Not Ready, and BG's agent cannot access the bill either. This bill is for £2554.98.
As they cannot present the new bill I have asked for a refund of £2554.98.
Is there any rule about how long they have to refund money they have been paid for cancelled bills.
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Comments
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the service standard guarentee for final bills is 10 working days so they probably have the same 10 days to issue a new bill or refund the balance from the old ones.
after that you can probably justifiably complain about the lack of bill but i dont think you have an automatic right to a full refund unless you follow there balance refund process.Almost everything will work again if you unplug it for a few minutes, including you. Anne Lamott
It's amazing how those with a can-do attitude and willingness to 'pitch in and work' get all the luck, isn't it?
Please consider buying some pet food and giving it to your local food bank collection or animal charity. Animals aren't to blame for the cost of living crisis.0 -
ariarnia said:the service standard guarentee for final bills is 10 working days so they probably have the same 10 days to issue a new bill or refund the balance from the old ones.
after that you can probably justifiably complain about the lack of bill but i dont think you have an automatic right to a full refund unless you follow there balance refund process.It has been reported in the past that many suppliers have an escalating sign off process for refunds. The bigger the refund the higher up the executive chain it goes for approval. There is no licence condition that relates to refund times.0 -
Thank you both for your replies. Asking for a refund seems to have got BG working towards resolving the issue. They have promised to try and get me a bill by next week. I found several errors on the bills they have cancelled so not happy they have put in a "dummy" bill to cover the amount and not produced an actual worked out bill. I am sure this is against their licence agreement hence the request for a refund.0
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[Deleted User] said:ariarnia said:the service standard guarentee for final bills is 10 working days so they probably have the same 10 days to issue a new bill or refund the balance from the old ones.
after that you can probably justifiably complain about the lack of bill but i dont think you have an automatic right to a full refund unless you follow there balance refund process.Almost everything will work again if you unplug it for a few minutes, including you. Anne Lamott
It's amazing how those with a can-do attitude and willingness to 'pitch in and work' get all the luck, isn't it?
Please consider buying some pet food and giving it to your local food bank collection or animal charity. Animals aren't to blame for the cost of living crisis.1
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