British Gas - Cancel & Replace - Back Billing

[Deleted User]

A word of caution. Escalation of a complaint to EOS does not result in any investigation. EOS reviews the detail of the complaint submitted by the complainant, and it reviews the case file submitted by the supplier. 

EOS Decisions do not always result in a win for the complainant. If the Final Decision is in the supplier’s favour then it has strong evidence to support any future Court claim against the complainant.

In sum, think through the consequences of the possible outcomes before submitting a complaint. If you do go down this road then make sure that the complaint is as detailed as possible with timelines etc. It is also worth passing a draft of the complaint to a trusted third-party to carryout ‘a man on a Clapham bus’ test before submission.

EOS has no powers to make a judgement against a failed supplier.

ben_glastonbury

Thank you Dolors. I Have taken on board what everyone has said and realise that back billing does not apply here. I do still want to sort out the bills from British Gas, I cannot believe it has taken nearly three months and they still haven't been able to produce a replacement bills for those which were cancelled. With the ombudsman hopefully we will get a resolution and I will not have to chase and hassle every week. I can wait for them to resolve it. The worst that can happen is I don't get a one hiundred pound refund.

[Deleted User]

ben_glastonbury said:

Thank you Dolors. I Have taken on board what everyone has said and realise that back billing does not apply here. I do still want to sort out the bills from British Gas, I cannot believe it has taken nearly three months and they still haven't been able to produce a replacement bills for those which were cancelled. With the ombudsman hopefully we will get a resolution and I will not have to chase and hassle every week. I can wait for them to resolve it. The worst that can happen is I don't get a one hiundred pound refund.

The issue that you have is that BG is dealing with the Administrator of a failed supplier. If the Administrator is not willing to agree to a switch reading with BG, then BG has a problem. As I said before, EOS has no powers that it can exercise over a failed supplier: why, because the failed supplier no longer holds a supply licence.  These problems occur because failed suppliers tend not to have robust systems and/or because the consumer has not been providing regular (monthly) meter readings.