OVO Energy

ariarnia

when the widget is available it sets a min figure based on there estemated use and credit balance. 

so if you disagree with the number they set then you can contact them anytime and ask for your dd to be set at a level you think it should be (i'd suggest email hello@ovoenergy.com) 

i no around sept time they want to see at least 3 months of credit going into autumn. 

MikeJXE

pfpf said:

MikeJXE said:

You can believe it. IMO OVO are bad 

Mine was changed from £91 to £153 and there was nothing I could do about it.

Emails phone calls and letters made no impact so I walked and now with Octopus on £100 DD and that was my choice 

at what stage could you determine your own DD figure? my 1st DD is due on the 28th. can you do it via the app after the 1st DD or does it require a phone call?
thanks.

With OVO I tried many times to lower my DD but it wasn't possible until I clicked the moving box and did not give them a forewarning address. They must have realised I was with more than enough credit to see me to the end, I did try a zero DD but minimum was £5 

Octopus recommended £123 although they new my yearly usage would be about £80 so I decided to go for £100 so I don't get into a debit situation. I have been with them 3 weeks now and the DD was set up a week ago and goes out on the 1st March. I did have a head start of £50 with recommend a friend