Returning curtains without packaging 24 February at 11:37AM in Consumer rights 11 replies 390 views

Malcolmleonard73

Bought some curtains 2 days ago, unpacked and ironed them ready to hang the following day. Unfortunately,  when hung they look like rags, creases will not come out. I have tried to return them to store but they want packaging,  won't let me exchange or give refund. The curtains just look like they are rags, crumpled and creased so don't look nice at all. What are my rights please?

Valli

Most stores won’t allow curtains to be returned if the tapes have been gathered.  Are they curtains with header tape?

Leaving them up would give a chance for the creases to drop out. 

However if you’re arguing they are not as described/not fit for purpose that would be different. 

How did you pay?  Did you buy in store?  Why do you no longer have the packaging?

Aylesbury_Duck

Malcolmleonard73 said:

Bought some curtains 2 days ago, unpacked and ironed them ready to hang the following day. Unfortunately,  when hung they look like rags, creases will not come out. I have tried to return them to store but they want packaging,  won't let me exchange or give refund. The curtains just look like they are rags, crumpled and creased so don't look nice at all. What are my rights please?

Depends.  If they're considered faulty, the lack of packaging shouldn't matter.  If it's a subjective thing, i.e. you don't like the appearance, then you have no statutory right to a return/refund and it will depend on the retailer's policy.

Did you buy them online, by any chance?

DullGreyGuy

Looking like rags sounds like a change of mind rather than the items being faulty in which case you will have much more trouble trying to return it in a non-salable condition

Silvertabby

What fabric are they?  Hanging them in a steamy bathroom may encourage the worst of the creases to drop out.

Malcolmleonard73

Thank you all. The curtains  are eyelet type, I ironed them ready to hang the following  day, as I was sure they were going to be fine I thru away the packaging.  However, once hung it its obvious the creases, not just the folding lines, had not gone, they do look terrible. So, to me they aren't fit for purpose. 

NBLondon

Malcolmleonard73 said:

 So, to me they aren't fit for purpose. 

Do they cover the windows?  Do they open and close?  That's fit for purpose...     Can you prove that you ironed them competently following the care instructions (possibly on the discarded packaging)

DullGreyGuy

NBLondon said:

Malcolmleonard73 said:

 So, to me they aren't fit for purpose. 

Do they cover the windows?  Do they open and close?  That's fit for purpose...    

Unless they were described as blackout or thermal or some other property that they arent 

powerful_Rogue

Malcolmleonard73 said:

Thank you all. The curtains  are eyelet type, I ironed them ready to hang the following  day, as I was sure they were going to be fine I thru away the packaging.  However, once hung it its obvious the creases, not just the folding lines, had not gone, they do look terrible. So, to me they aren't fit for purpose. 

I think it would be pretty difficult for a curtain not to be fit for purpose as it's purpose is to be a piece of fabric that hangs in a window. I presume you mean of satisfactory quality, however this can be very subjective. What type of material is it and did you buy online or instore?

NBLondon

DullGreyGuy said:

NBLondon said:

Malcolmleonard73 said:

 So, to me they aren't fit for purpose. 

Do they cover the windows?  Do they open and close?  That's fit for purpose...    

Unless they were described as blackout or thermal or some other property that they arent 

Now if the discarded packaging described them as crease-resistant, the OP has a point

sheramber

Curtains usually lsoe the creases and folds after hanging for while. The weight of the fabric pulls them out.

What fabric are they made from?  Some retain creases more than others.

Did you iron the according to the instructions on the packaging?