Returning curtains without packaging

4 Posts

Bought some curtains 2 days ago, unpacked and ironed them ready to hang the following day. Unfortunately, when hung they look like rags, creases will not come out. I have tried to return them to store but they want packaging, won't let me exchange or give refund. The curtains just look like they are rags, crumpled and creased so don't look nice at all. What are my rights please?
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Leaving them up would give a chance for the creases to drop out.
However if you’re arguing they are not as described/not fit for purpose that would be different.
Thank you Honey Bear
Did you buy them online, by any chance?
What fabric are they made from? Some retain creases more than others.
Did you iron the according to the instructions on the packaging?