Reduce direct debit or ask for refund
Hi
We are a household relatively use low energy both electricity and gas.
Electricity is on smart meter and EDF was billing this based on actual reading,
However, Gas is not on a smart meter and I have noticed that EDF is being massively overestimating the gas readings for last 6 months, I have now provided correct reading and using that the recent bill shows we are £1300 in credit. We pay 220 per month by direct debit.
My question is what best thing to do? ask for refund or reduce the direct debit or do both
If I dont do anything 6 months from now we would be 2,600 in credit and the next bill would be in the range of 700-800 so will always remain in credit
We are a household relatively use low energy both electricity and gas.
Electricity is on smart meter and EDF was billing this based on actual reading,
However, Gas is not on a smart meter and I have noticed that EDF is being massively overestimating the gas readings for last 6 months, I have now provided correct reading and using that the recent bill shows we are £1300 in credit. We pay 220 per month by direct debit.
My question is what best thing to do? ask for refund or reduce the direct debit or do both
If I dont do anything 6 months from now we would be 2,600 in credit and the next bill would be in the range of 700-800 so will always remain in credit
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You can also go on variable/pay in full monthly even without a smart meter. You will need to submit a meter read on or before a certain date every month (otherwise they will estimate), but this may be worth doing if you are happy to accept the seasonal variation in cost.
do you know if the unit rates are change or higher for variable DD?
Also, noting that Feb-April are often the coldest months and we are only just in that period (and its mild so far).
My question is what best thing to do?
However, do remember that energy use is around 20% down on a typical year due to the mild weather. So, whilst a refund may be suitable for this year, a reduction in the monthly payment may not be suitable for next year.