Gas supply switched without permission.

rjmachin

Jimrod said:

Mstty said:

I presume you were on the standard variable rate tariff. With the reduced government rates.

So you probably haven't been pulled out of a good fix rate so you could just wait for the letter to arrive to the occupier from whoever it has been switched to.

Do you know how to read your gas meter and convert that into kWh and pounds and pence so you can budget in the mean time?

Yeah, all EDF's tariff's had changed down to one standard option from memory last time I tried to change it, that was my other option to just wait and see. The checker site says I actually have no current supplier but that Npower were the last so I'm not sure what'll happen with that! I'll check the meter and make some notes... Thank you.

Are you sure that it states you have no supplier?

The message that you copied earlier underneath the Gas Transporter is just a standard message for *if* there is no gas supplier specified.

From what you pasted, it states your supplier is NPower from what I can see

[Deleted User]

Jimrod said:

Mstty said:

I presume you were on the standard variable rate tariff. With the reduced government rates.

So you probably haven't been pulled out of a good fix rate so you could just wait for the letter to arrive to the occupier from whoever it has been switched to.

Do you know how to read your gas meter and convert that into kWh and pounds and pence so you can budget in the mean time?

Yeah, all EDF's tariff's had changed down to one standard option from memory last time I tried to change it, that was my other option to just wait and see. The checker site says I actually have no current supplier but that Npower were the last so I'm not sure what'll happen with that! I'll check the meter and make some notes... Thank you.

Sorry - I missed that bit ( I am having my morning pedal on my exercise bike).

In that case, you are now shipperless. All properties have an address and a MPRN (for gas). Your meter serial number is linked to the MPRN. My guess would be that a supplier has incorrectly updated the database listing. 

You now need to ring Cadent and apprise it of the situation. Ask for a database search based on your meter serial number. If necessary, look at an old bill and give them the MPRN that was linked to the meter serial number. Cadent should be able to see the supplier that is billing against your meter serial number.

Contact that supplier in writing. Provide them with a copy of an old bill which shows the MPRN and meter serial number and a photograph of your meter. Tell them that a database listing error has occurred and ask them to change the listing back to your address. Only the nominated supplier can change a database listing.

Raxiel

rjmachin said:

Jimrod said:

Mstty said:

I presume you were on the standard variable rate tariff. With the reduced government rates.

So you probably haven't been pulled out of a good fix rate so you could just wait for the letter to arrive to the occupier from whoever it has been switched to.

Do you know how to read your gas meter and convert that into kWh and pounds and pence so you can budget in the mean time?

Yeah, all EDF's tariff's had changed down to one standard option from memory last time I tried to change it, that was my other option to just wait and see. The checker site says I actually have no current supplier but that Npower were the last so I'm not sure what'll happen with that! I'll check the meter and make some notes... Thank you.

Are you sure that it states you have no supplier?

The message that you copied earlier underneath the Gas Transporter is just a standard message for *if* there is no gas supplier specified.

From what you pasted, it states your supplier is NPower from what I can see

But NPower have been gone for a couple of years now. Eon bought them. Having had a quick Google it looks like the branding is still used for business tariffs, hopefully it's not that.

Mstty

Being shipperless if you were to do nothing some might say you would be getting you gas for free.

Some might say.

What for an occupier letter but in the mean time note down usage and tuck the money away in an interest bearing account. 

jbuchanangb

You now need to ring Cadent and apprise it of the situation. Ask for a database search based on your meter serial number. If necessary, look at an old bill and give them the MPRN that was linked to the meter serial number. Cadent should be able to see the supplier that is billing against your meter serial number.

What's this got to do with Cadent. The transporter is identified as Independent Pipelines Limited.

EssexHebridean

rjmachin said:

Jimrod said:

Mstty said:

I presume you were on the standard variable rate tariff. With the reduced government rates.

So you probably haven't been pulled out of a good fix rate so you could just wait for the letter to arrive to the occupier from whoever it has been switched to.

Do you know how to read your gas meter and convert that into kWh and pounds and pence so you can budget in the mean time?

Yeah, all EDF's tariff's had changed down to one standard option from memory last time I tried to change it, that was my other option to just wait and see. The checker site says I actually have no current supplier but that Npower were the last so I'm not sure what'll happen with that! I'll check the meter and make some notes... Thank you.

Are you sure that it states you have no supplier?

The message that you copied earlier underneath the Gas Transporter is just a standard message for *if* there is no gas supplier specified.

From what you pasted, it states your supplier is NPower from what I can see

It shows "Npower - closed" though - which of course they are. 

Ignite

Npower customers were all moved over to EON Next. https://www.eonnext.com/npower-information  
You might therefore be a customer of EON Next.  Worth giving them a call on 0808 501 5200 and asking them if they are your supplier.

[Deleted User]

jbuchanangb said:

You now need to ring Cadent and apprise it of the situation. Ask for a database search based on your meter serial number. If necessary, look at an old bill and give them the MPRN that was linked to the meter serial number. Cadent should be able to see the supplier that is billing against your meter serial number.

What's this got to do with Cadent. The transporter is identified as Independent Pipelines Limited.

Transco, now Cadent, used to be responsible for the National gas database: since re-named as the Gas Enquiry Service  (XoServe). The database has nothing to do with gas transporters or suppliers. If you look at the Who is My Supplier Website it comes up with a 0870 number. "Say no to 0870' shows the listing below. I suggest that the OP rings 0800 0745788 - the MPRN Number Helpline (Cadent) or XoServe on 0121 623 2000

Remember the industry has had two meter databases since well before privatisation.

macman

Another call to EDF might be worthwhile simply to ask them who has attempted to takeover your supply. 
What has happened is that they failed to block the requested switch during the cooling off period and so it went through, and now needs to be reversed.
Quite how this has now rendered your supply as shipperless is not clear, but at least you will be enjoying free gas until it is resolved.

Jimrod

Thanks for all the info and advice guys!

I'll try to get to the bottom of it all on Monday, typically I'm working at a show during office hours this week but I'm checking back here and I'll update when I know more - will call EDF on Monday and see if they can shed any light on the new supplier...

Cheers!