Virgin Media default payment

LHRaff

Morning,

I took out a Virgin Media account in 2017 and 9 months later I moved house, just 2 doors down, on the same row of terrace cottages. I asked to move my Virgin Media account to the new property and was told they didn't service that area, despite the two houses being joined, and I would have to continue paying the remaining 3 months of my contract.

My landlord at the new property was a lawyer and suggested this was not right and would look into this. After a phone conversation with someone at Virgin, she found out that the network in that area was close to collapsing and they needed to urgently reduce the number of customers - hence my not being allowed to change my address. With that knowledge, she was able to get Virgin to agree that my account would be closed with no further payments necessary.

Issue at hand:

I've had an offer of employment for a new job with a bank which has involved pre-employment screening checks. I was shocked to find that the screening checks revealed a default payment of £34 from Virgin Media on my credit file and unless I get this cleared, my offer of employment will be rescinded. 

My old VM account was closed almost 5 years ago and there is no record of me owing anything. I'd be more than willing to pay the £34 - whether I owe it or not - but it's been impossible finding someone who can either accept payment whilst providing written confirmation of the settlement, or to remove this £34 from my file.

I've emailed the VM credit file amendments dept but they can take up to 28 days to respond, by which time I'd lose my offer of employment (I'm due to start on 1st March). I've also contacted Experian to try to amend my file through them but again, this will take too long.

Can anyone help? Does anyone have a number for the credit amendment dept? Or know someone at VM who can take payment and provide the necessary written confirmation for my new employer?