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Warm home discount

graybones Posts: 3 Newbie

22 February 2023 at 11:06AM in Benefits & tax credits

I am currently in receipt of Guarantee pension credit since June 2022. Have not received WHD confirmation letter. Rang the WHD helpline 3 times so far.1st time told to wait til end of January. 2nd time told that DWP records showed I wasn't receiving any pension credit and to send DWP a copy of my award letter, despite the fact that DWP had processed the claim and sent the letter out to me, and also been paying me since June 2022. I wander how many recipients of Guarantee pension credit are not automatically receiving the WHD because the DWP are not updating their records that the helpline are using. What a shambles, I suspect tens of thousands, despite being legally entitled to it.

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