chip account app seems broken

kev1744

hi all.
following chip offering what seems to be a reasonable rate on there easy access account i thought i would  download it and sign up.
however im having some issues. i cant transfer any money in as it says i can only do it from a debit card...and my bank (virgin) isnt on the list of cards they accept.
i then tried to go onto the help section of the app...but that dosent work. so i thought i would go on the "contact us" section so i could ask what i could do....but that section dosent work either!
in short im left wondering is it just me or am i right to be wary of a banking app that limits how i can pay into it and seems to have no way to contact the bank to ask questions?

flaneurs_lobster

It's a simple problem, Chip only works with a subset of banks.

https://intercom.help/get-chip/en/articles/5076259-which-banks-can-i-connect-to

If yours isn't there then a) give up or b) use an account at a bank that is on the list or c) use a different savings provider.

grumbler

Don't know about the "list of cards they accept" but 'contact us' works in my app. It's in 'my profile'. However, the only option there is 'send us a message'.

Another way of contacting them is hello@getchip.uk

Have a look at another thread on Chip a little below - https://forums.moneysavingexpert.com/discussion/6413203/how-to-open-chip-instant-saving/p1

kev1744

ok looks like ill have to transfer money into a different bank to then be able to transfer into chip...not ideal but i guess its do able.