Claiming lost earnings on a replacement product 22 February at 10:22AM in Consumer rights 8 replies 255 views

tigertrio

I ordered a washing machine, I took the day off work to receive the washing machine. The washing machine broke soon after.

The washing machine was replaced, I had to wait in another work day as they refused to deliver at weekends, so a day's lost earnings, can I claim for the lost earnings back from the company?

Thanks! 

The_Unready

No.

Just move on.

Aylesbury_Duck

tigertrio said:

I ordered a washing machine, I took the day off work to receive the washing machine. The washing machine broke soon after.

The washing machine was replaced, I had to wait in another work day as they refused to deliver at weekends, so a day's lost earnings, can I claim for the lost earnings back from the company?

Thanks! 

You can try, but I doubt it will work.  The expectation is that you make use of the day off for other things.  If time off work is limited, you should have ordered from a retailer that delivers at weekends.

user1977

In many cases, a day's lost earnings is going to be more than the value of the product - do you think that's sustainable?

cmthephoenix

No. Things break, especially when there are a lot of heavy wear mechanical parts involved like a washing machine. If you weren't happy taking time off/annual leave did you ask if they could deliver at a weekend for a charge?

tigertrio

> If you weren't happy taking time off/annual leave did you ask if they could deliver at a weekend for a charge?

yes this was asked. And refused.

cmthephoenix

tigertrio said:

> If you weren't happy taking time off/annual leave did you ask if they could deliver at a weekend for a charge?

yes this was asked. And refused.

That's interesting, who was the retailer? Was it just delivery/removal or was fitting of the machine involved as well. Most retailers are happy to deliver at weekends for an additional charge (certainly for initial delivery, not sure about replacements) if fitting is not involved.

the_lunatic_is_in_my_head

In theory yes but you need to mitigate losses which may mean using holiday, swapping work days or having someone else home to take delivery. 

I'm sure MSE has an article on it somewhere but it might not be as straight forward as I took 2 days off work so please pay me for one.

Certainly no harm in asking, whether you wish to go further probably depends on how much you earn each day  

born_again

tigertrio said:

I ordered a washing machine, I took the day off work to receive the washing machine. The washing machine broke soon after.

The washing machine was replaced, I had to wait in another work day as they refused to deliver at weekends, so a day's lost earnings, can I claim for the lost earnings back from the company?

Thanks! 

https://www.moneysavingexpert.com/reclaim/delivery-rights/

But the issue here, is it is not a failed delivery. But a separate issue.