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I've recently placed a 'snail mail' complaint to HSBC around their service. I know it's been received, so I'll be interested what their reply is when it comes. I do like HSBC for several reasons, but their service levels aren't one of them.
If I were in your position, I'd write a complaint outlining the timeline, and emphasising the poor communication and repeated requests for the same information and see what their response is.
The address is on their website under 'contact us'.
Indeed. I have done that. What has enraged me is their failure to either acknowledge or respond to it.
I am having exactly the same problem opening a second bank account with them, I have had the first account for 10 years , I have an overdraft facility of £5000.00 , which I have to admit I never use, A credit card with a £7500.00 limit on it which I do use , The only reason I need another account is because it is not possible to stop payments going in to my account, So I need this other one before I can close my first one down, This has been ongoing now for 3 months, all security details questions, id verification have been done , , and since I am already a customer I can not see why they even need these again , all my contact details and address are the same , , just a mystery why such a simple thing is taking so long,
