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Warm home discount rejection help understanding why

grimmyth
Posts: 25 Forumite

I’ve just gone through the process of trying to get the Warm Home Discount. I used to get it but each year the government has made it harder to receive.
This year your home needs to meet certain requirements aswell as you. I did the online check where they use EPC reports to check (I didn’t have an EPC report but the online checker said use a similar house) and used my next door neighbours house as it’s the same house essentially and the checker said I was eligible so I phoned the department up. They said I needed my own report to proceed.
I borrowed money to get a report done as I thought well I’m saving money by getting it done so it’s worth it.
I received my report today with the exact same score as my neighbour. Only difference is my property is 6 square meters bigger than there’s due to a downstairs extension as I’m disabled. Everything else is the same though.
I phoned them back up and it’s been rejected. I did the online check again and it was rejected with my report, but I’d still ok with my neighbour.
I have no idea why it’s rejected and when questioned, the person I spoke to basically replied “the computer said no”
Has anyone on else been through this? Is there anything I can do?
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Comments
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What is the floor area of your house on the EPC, how old is it and what type of property?
Increase the floor area by 14% and see where it falls in this table (or if that's a bit much brainwise, tell us the above info and one of us can find it for you).
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1115362/whd-eligibility-statement-2022-england-wales-annex-1.xlsx
What means-tested benefit do you claim?
If it turns out you really should qualify, then it's worth phoning again and/or writing, with proof of postage to show you sent the letter before the deadline.
[The checker is not infallible and we're not sure exactly how it works, but it is very weird your neighbour's house qualifies and yours doesn't even though it's larger - unless you are a mid terrace and your neighbour an end terrace, perhaps.]0 -
Floor area is 86 square metres. Mid terraced and it’s built between 1950-1965 according to the checker going off my EPC.0
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Which benefits exactly do you receive?
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grimmyth said:Floor area is 86 square metres. Mid terraced and it’s built between 1950-1965 according to the checker going off my EPC.
Having just checked online and based on that information and also put you're claiming Income Related ESA (as a guess) then it says you don't qualify. You can check here. https://www.check-warm-home-discount-eligibility.service.gov.uk/region/
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The only way I can see your next door neighbour qualifying with 80sq m is if their property is entered as a semi, as it not even a end of terrace would qualify.
I don't know why a EoT and Semi are classed differently, as both have an attached property on one side only.
Let's Be Careful Out There0 -
Makes no sense to me, spending money to gain a benefit. I get the report will aid you in years to come.Proud to have dealt with our debtsStarting debt 2005 £65.7K.
Current debt ZERO.DEBT FREE0 -
HillStreetBlues said:The only way I can see your next door neighbour qualifying with 80sq m is if their property is entered as a semi, as it not even a end of terrace would qualify.
I don't know why a EoT and Semi are classed differently, as both have an attached property on one side only.0 -
poppy12345 said:grimmyth said:Floor area is 86 square metres. Mid terraced and it’s built between 1950-1965 according to the checker going off my EPC.
Having just checked online and based on that information and also put you're claiming Income Related ESA (as a guess) then it says you don't qualify. You can check here. https://www.check-warm-home-discount-eligibility.service.gov.uk/region/0 -
The online checker says that I qualify for the Warm Home Discount. I've never received a letter nor any payment on my energy bill (assuming EDF have made them to qualifying account holders). I'm assuming I don't qualify and the online checker isn't reliable.It's basically a mess.0
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