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Retailer pushing back on Consumer Rights 2015

redhotears · 2023-02-21 14:38:02

Hello all, Please would someone help us with their experience / advice. We purchased a washing machine online from a UK retailer on 14th September 2022 using a debit card and it was delivered on 21st September 2022. It developed a fault (unfortunately just after 30 days) and we reported it initially to the manufacturer by…

Comments

CardinalWolsey Posts: 721 Forumite

23 February 2023 at 3:16PM

DullGreyGuy said:

Thankfully their lawyers when the MCOL form landed on their desks were much more sensible and almost immediately offered to settle in full.

That's not necessarily because "you were right", rather that it was most likely cheaper to settle at that stage than incur all of the cost simply to allow it to go before a judge (counting internal cost as well as physical cost).

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