Item not received - how does a claim work?

GrubbyGirl_2

soolin said:

GrubbyGirl_2 said:

soolin said:

GrubbyGirl_2 said:

Yodel have conformed they can't find the parcel.  I have refunded the buyer and I've contacted Packlink.  Now will wait to see how long it takes them.  I presume I will get back what I refunded plus the amount I paid for postage?  

You should get back the full amount you refunded, the postage will have been included in that so it isn't paid as a separate amount.

IE item cost £15 postage £4 you refund £19 and get £19 back .

That does of course assume you sent an allowable item insured for the correct amount. 

So I'm out the cost of postage?  I've refunded the full amount including postage, but I have had to pay for the postage.  That doesn't seem fair!

No, as you get back what you received, see my example. 

Buyer pays £19 made up of £15 for the item and £4 for postage.You get £15 for the item and use the £4 for postage . You refund £19 and get back £19.

You are therefore in exactly the same position as before and have lost nothing.

No I’m not in the same position in that example. Buyer pays £15 plus £4 postage. I refund £19 but I’ve paid £4 postage to packlink. So I’m out £4. However as already been stated by @tightauldgit I do get the postage cost back. 

soolin

GrubbyGirl_2 said:

soolin said:

GrubbyGirl_2 said:

soolin said:

GrubbyGirl_2 said:

Yodel have conformed they can't find the parcel.  I have refunded the buyer and I've contacted Packlink.  Now will wait to see how long it takes them.  I presume I will get back what I refunded plus the amount I paid for postage?  

You should get back the full amount you refunded, the postage will have been included in that so it isn't paid as a separate amount.

IE item cost £15 postage £4 you refund £19 and get £19 back .

That does of course assume you sent an allowable item insured for the correct amount. 

So I'm out the cost of postage?  I've refunded the full amount including postage, but I have had to pay for the postage.  That doesn't seem fair!

No, as you get back what you received, see my example. 

Buyer pays £19 made up of £15 for the item and £4 for postage.You get £15 for the item and use the £4 for postage . You refund £19 and get back £19.

You are therefore in exactly the same position as before and have lost nothing.

No I’m not in the same position in that example. Buyer pays £15 plus £4 postage. I refund £19 but I’ve paid £4 postage to packlink. So I’m out £4. However as already been stated by @tightauldgit I do get the postage cost back. 

You cannot get more back than buyer paid for. Think about it a different way , you got £19, out of the £19 buyer sent you have had to pay £4 postage, so if parcel hadn’t been lost you would have £15 in your pocket. So you will get that £15 back plus the £4 postage, so the full £19 that buyer paid you.

This ignores fees etc, but I’m trying to keep this as simple as possible. You will get back the exact amount that buyer sent you, and the amount you refunded (which are the the same) , you will not get more back than you originally received. 

tightauldgit

GrubbyGirl_2 said:

soolin said:

GrubbyGirl_2 said:

soolin said:

GrubbyGirl_2 said:

Yodel have conformed they can't find the parcel.  I have refunded the buyer and I've contacted Packlink.  Now will wait to see how long it takes them.  I presume I will get back what I refunded plus the amount I paid for postage?  

You should get back the full amount you refunded, the postage will have been included in that so it isn't paid as a separate amount.

IE item cost £15 postage £4 you refund £19 and get £19 back .

That does of course assume you sent an allowable item insured for the correct amount. 

So I'm out the cost of postage?  I've refunded the full amount including postage, but I have had to pay for the postage.  That doesn't seem fair!

No, as you get back what you received, see my example. 

Buyer pays £19 made up of £15 for the item and £4 for postage.You get £15 for the item and use the £4 for postage . You refund £19 and get back £19.

You are therefore in exactly the same position as before and have lost nothing.

No I’m not in the same position in that example. Buyer pays £15 plus £4 postage. I refund £19 but I’ve paid £4 postage to packlink. So I’m out £4. However as already been stated by @tightauldgit I do get the postage cost back. 

Buyer sent you £19

You spent £4 to post the item. You have £15 in your pocket

You refund £19

You receive £19 from courier (provided they pay out)

You still have the £15 in your pocket. 

soolin

tightauldgit said:

GrubbyGirl_2 said:

soolin said:

GrubbyGirl_2 said:

soolin said:

GrubbyGirl_2 said:

Yodel have conformed they can't find the parcel.  I have refunded the buyer and I've contacted Packlink.  Now will wait to see how long it takes them.  I presume I will get back what I refunded plus the amount I paid for postage?  

You should get back the full amount you refunded, the postage will have been included in that so it isn't paid as a separate amount.

IE item cost £15 postage £4 you refund £19 and get £19 back .

That does of course assume you sent an allowable item insured for the correct amount. 

So I'm out the cost of postage?  I've refunded the full amount including postage, but I have had to pay for the postage.  That doesn't seem fair!

No, as you get back what you received, see my example. 

Buyer pays £19 made up of £15 for the item and £4 for postage.You get £15 for the item and use the £4 for postage . You refund £19 and get back £19.

You are therefore in exactly the same position as before and have lost nothing.

No I’m not in the same position in that example. Buyer pays £15 plus £4 postage. I refund £19 but I’ve paid £4 postage to packlink. So I’m out £4. However as already been stated by @tightauldgit I do get the postage cost back. 

Buyer sent you £19

You spent £4 to post the item. You have £15 in your pocket

You refund £19

You receive £19 from courier (provided they pay out)

You still have the £15 in your pocket. 

Thank you, you managed to explain that a lot clearer than I did! 

GrubbyGirl_2

tightauldgit said:

GrubbyGirl_2 said:

soolin said:

GrubbyGirl_2 said:

soolin said:

GrubbyGirl_2 said:

Yodel have conformed they can't find the parcel.  I have refunded the buyer and I've contacted Packlink.  Now will wait to see how long it takes them.  I presume I will get back what I refunded plus the amount I paid for postage?  

You should get back the full amount you refunded, the postage will have been included in that so it isn't paid as a separate amount.

IE item cost £15 postage £4 you refund £19 and get £19 back .

That does of course assume you sent an allowable item insured for the correct amount. 

So I'm out the cost of postage?  I've refunded the full amount including postage, but I have had to pay for the postage.  That doesn't seem fair!

No, as you get back what you received, see my example. 

Buyer pays £19 made up of £15 for the item and £4 for postage.You get £15 for the item and use the £4 for postage . You refund £19 and get back £19.

You are therefore in exactly the same position as before and have lost nothing.

No I’m not in the same position in that example. Buyer pays £15 plus £4 postage. I refund £19 but I’ve paid £4 postage to packlink. So I’m out £4. However as already been stated by @tightauldgit I do get the postage cost back. 

Buyer sent you £19

You spent £4 to post the item. You have £15 in your pocket

You refund £19

You receive £19 from courier (provided they pay out)

You still have the £15 in your pocket. 

ok got that

GrubbyGirl_2

Buyer has been refunded and claim put in