We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

PLEASE READ BEFORE POSTING: Hello Forumites! In order to help keep the Forum a useful, safe and friendly place for our users, discussions around non-MoneySaving matters are not permitted per the Forum rules. While we understand that mentioning house prices may sometimes be relevant to a user's specific MoneySaving situation, we ask that you please avoid veering into broad, general debates about the market, the economy and politics, as these can unfortunately lead to abusive or hateful behaviour. Threads that are found to have derailed into wider discussions may be removed. Users who repeatedly disregard this may have their Forum account banned. Please also avoid posting personally identifiable information, including links to your own online property listing which may reveal your address. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide

Estate Agents have had my deposit for over a year

SuseOrm
SuseOrm Posts: 518 Forumite
Third Anniversary 100 Posts Name Dropper
edited 17 February 2023 at 7:40PM in House buying, renting & selling
I’m not gonna lie, I had forgotten all about it.  
However, they’ve just contacted me to ask if they can pay £694 to the landlord for what they’re claiming is arrears and they’ve sent me a financial statement, showing that I didn’t pay the last month’s rent.  Which I didn’t, because I moved out early with agreement from the Landlord which I have in writing..  
However I did not receive a copy of the tenancy protection certificate which they have now sent to me and they claim should’ve been sent to me directly from the tenancy protection company, which I do not believe because when I was a landlord, it was sent to me, and then I had to forward it onto the tenant.  
Additionally, they have had my money for a year - I physically paid the money to estate agents - the moment to discuss in dispute this is well and truly past and they need to return my money.  
Am I wrong? 
«13

Comments

  • The timing is irrelevant.

    What matters is

    * what was the exact agreement with the LL regarding Early Surrender (ie moving out early)? Was payment of rent pro rata (ie only for the days till you left) agreed? In writing?
    * was the deposit protected within 30 days?
    * was the Prescribed Information given to you (irrespective if by who) within 30 days?

  • SuseOrm
    SuseOrm Posts: 518 Forumite
    Third Anniversary 100 Posts Name Dropper
    The prescribed information was not given to me within 30 days at all.  

    There wasn’t really anything agreed in terms of rent just agreed that I would move out as I say I’ll be honest, I’d completely forgotten about the deposit.  I paid six months rent upfront so just wasn’t on my mind at all.  

    The deposit was protected within 30 days but as I say, I was not issued with that certificate from anybody.  The Estate Agent is claiming that the tenancy deposit people should have issued me with the certificate which I believe is wrong.  
  • SuseOrm said:
    The prescribed information was not given to me within 30 days at all.  
    Then you can (threaten) to claim 3 times the deposit for failure to provide it within the statutory timescale.

    There wasn’t really anything agreed in terms of rent just agreed that I would move out as I say I’ll be honest, I’d completely forgotten about the deposit.  I paid six months rent upfront so just wasn’t on my mind at all.  
    Rent is due for the full rental payment unless agreed otherwise. What you seem to have agreed is that you will move out early and hand back the property, but without agreeing pro rata rent, so I suspect you owe the rent.

    However no reason not to reach an agreement not to make a claim for the late PI above in return for return of your full deposit.

    The deposit was protected within 30 days but as I say, I was not issued with that certificate from anybody.  The Estate Agent is claiming that the tenancy deposit people should have issued me with the certificate which I believe is wrong.  
    It does not matter what they think, or whether they are right/wrong.

    You did not receive it within 30 days so you can claim the penalty. They cannot present any defence.
  • SuseOrm
    SuseOrm Posts: 518 Forumite
    Third Anniversary 100 Posts Name Dropper
    Thank you ever so much for that but they are claiming the tenancy deposit protection people should’ve sent it within 30 days.  I’m guessing that when I phone the tenancy deposit people on Monday, they will either confirm or deny this.  
    I’ve had a look through previous tenancy agreements on other properties and actually did come directly from the tenants protection scheme directly.  

    Who am I chasing the landlord or the estate agents (who I physically paid the money to) please ?  
    The estate agents are claiming that they were not managing this property. Therefore I need to negotiate with the landlord. However, all of this is only come about because asking if they can release my money to the landlord so therefore, I assume they still have my money ?  


  • SuseOrm
    SuseOrm Posts: 518 Forumite
    Third Anniversary 100 Posts Name Dropper
    Also, just to complicate matters further. The tenancy protection deposit scheme will only deal with matters three months after the tenancy ends.
  • SuseOrm said:
    Thank you ever so much for that but they are claiming the tenancy deposit protection people should’ve sent it within 30 days. 


    Irrelevant.

    Either you received it within 30 days or you did not. That is all that matters so far as the law, and the penalty, is concerned.

    Your claim for the penalty is against the landlord, though there is no harm in including the agent as a co-defendant in any court claim.
  • SuseOrm
    SuseOrm Posts: 518 Forumite
    Third Anniversary 100 Posts Name Dropper
    Brilliant,  thank you
  • The buck stops with the landlord, not the estate agent or the tenancy protection scheme. It’s the landlord’s responsibility to get you the prescribed information within 30 days of you paying the deposit. 

  • SuseOrm
    SuseOrm Posts: 518 Forumite
    Third Anniversary 100 Posts Name Dropper
    But surely it makes a difference as to who physically has the money, which is the estate agent because they’re asking me if they can release some of the money to the landlord, and presumably give me the balance back. Why do they still have that money a year on ?  And they are claiming that they can’t get involved in a dispute. I didn’t know I had a dispute.  Do I just issue a statutory demand? 
  • SuseOrm
    SuseOrm Posts: 518 Forumite
    Third Anniversary 100 Posts Name Dropper
    From what I can gather, there is a three month cut-off point for a dispute? 
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 354.5K Banking & Borrowing
  • 254.4K Reduce Debt & Boost Income
  • 455.5K Spending & Discounts
  • 247.4K Work, Benefits & Business
  • 604.3K Mortgages, Homes & Bills
  • 178.5K Life & Family
  • 261.8K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.