Capital Resolve email 16 February at 2:46PM edited 16 February at 2:47PM in Consumer rights 2 replies 129 views

class_lass

I recieved an email from Capital Resolve claiming I owe GNE/EDF for an unpaid bill.
I moved house 2 years ago. I recently recieved a refund from EDF. I do not believe I owe any bills.

A proveit email was sent to them.

In reply they have sent a further email stating;

 

 Thank you for contacting Capital Resolve.

Before we can disclose any further details, please could you confirm your address, telephone number, & date of birth for data protection purposes.

 

These security measures are in place to protect your privacy, and I appreciate your assistance in this matter.

 

Your account is on hold until 20/02/2023. Please contact us on or before that date to prevent any further action which may involve further calls/letters.

What should be my next step?

Many Thanks

Aylesbury_Duck

Dig out your old bills from EDF, check your account and see if you do indeed owe anything.

Flight3287462

Aylesbury_Duck said:

Dig out your old bills from EDF, check your account and see if you do indeed owe anything.

The question is did the original communication give any detail that the OP can compare their records with?