Capital Resolve email

8 Posts

I recieved an email from Capital Resolve claiming I owe GNE/EDF for an unpaid bill.
I moved house 2 years ago. I recently recieved a refund from EDF. I do not believe I owe any bills.
A proveit email was sent to them.
In reply they have sent a further email stating;
I moved house 2 years ago. I recently recieved a refund from EDF. I do not believe I owe any bills.
A proveit email was sent to them.
In reply they have sent a further email stating;
Thank you for contacting Capital Resolve.
Before we can disclose any further details, please could you confirm your address, telephone number, & date of birth for data protection purposes.
These security measures are in place to protect your privacy, and I appreciate your assistance in this matter.
Your account is on hold until 20/02/2023. Please contact us on or before that date to prevent any further action which may involve further calls/letters.
What should be my next step?
Many Thanks
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