Capital Resolve email

edited 16 February at 2:47PM in Consumer rights
2 replies 129 views
class_lassclass_lass Forumite
8 Posts
Part of the Furniture Combo Breaker
edited 16 February at 2:47PM in Consumer rights
I recieved an email from Capital Resolve claiming I owe GNE/EDF for an unpaid bill.
I moved house 2 years ago. I recently recieved a refund from EDF. I do not believe I owe any bills.

A proveit email was sent to them.

In reply they have sent a further email stating;


 Thank you for contacting Capital Resolve.

Before we can disclose any further details, please could you confirm your address, telephone number, & date of birth for data protection purposes.


These security measures are in place to protect your privacy, and I appreciate your assistance in this matter.


Your account is on hold until 20/02/2023. Please contact us on or before that date to prevent any further action which may involve further calls/letters.

What should be my next step?

Many Thanks


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