Has anyone actually managed to change suppliers to Octopus recently?

MikeyPGT

I'm currently in an abusive relationship with Scottish Power who seem incapable of sorting out an ongoing issue whereby my pay as you go electricity smart meter is showing a credit of something like £200 over the actual sum available (this is added to the !!!!!! up of creating two new accounts for me on joining them and getting the address details wrong).

The pay as you go meters for both electricity and gas (not a smart meter) were both inherited on moving to my current accomodation.  I'm not to bothered about moving on to a direct debit (as long as it is with a company I can trust - obviously not Scottish Power!!).  I have filled in an a form for an on-line quote from Octopus which aimed to give me a response within 5 days (now getting on for 10) and I have sent a follow up e-mail explaining why I want to change supplier.

Any suggestions

Alnat1

Give them a ring.

EssexHebridean

+1 for calling them. I rang them for a switch in October, and it was all done and dusted inside 48 hours. 

Make sure you have a referral code from an existing Octopus customer before you call though - I imagine you'll have a family member or friend with them, we all have our own individual code to give to those wanting to join. It will earn you and the code-holder each £50 of bill credit, so worth having! 

Petriix

The absolute best way to get Octopus to respond right now is via Twitter. They seem to value maintaining a good public-facing image.

ariarnia

hope it doesn't happen but i can see possibly if theres a problem with your scottish power account they might be able to block the move until its sorted (tho that might mean they actually get there finger out and sort it tho). 

or there might be a mistake like moving one of your accounts and still billing you on the other 2 or some nightmare like that!

TheElectricCow

I managed to switch by email in November, did take a week for the first response but I wasn’t in any particular hurry and as I wasn’t an existing customer I doubt they were prioritising getting back to me. 

Once they responded and asked for a few extra details everything was arranged within a day or two and the switch was complete not long after.

MikeyPGT

ariarnia said:

hope it doesn't happen but i can see possibly if theres a problem with your scottish power account they might be able to block the move until its sorted (tho that might mean they actually get there finger out and sort it tho). 

or there might be a mistake like moving one of your accounts and still billing you on the other 2 or some nightmare like that!

Nothing about SP would surprise me!  The plan is to get the last Govt payment from them and then get a refund of what is actually in my account - likely to be about £120 by that stage.  Can't see them actually getting round to sorting things in the near future - it's been snce July already ...

Thanks to all who have suggested ringing - I was obviously a bit blind in that I couldn't find a number on their website til today.  Will sit down over the weekend and get together everything I can on exisitng tarrifs etc and then (after my scheduled call back from Scottish Power on Tuesday) will start things in motion.

Grandad2b

Good luck Mikey.

I've switched from Shell. Well, the switch is not going entirely to plan: got emails from Shell saying my switch was complete so sent meter readings to Octopus. Sent further meter readings 5 days later which resulted in my electric switching at the later reading but the gas still doesn't appear to have been switched.
Octopus have arranged smart meter installation tomorrow but there are clearly bits of the organisation not communicating with each other...

MikeJXE

I have just joined them by moving into a property they serve, easy peasy 

The even gave me a referral code to give to a friend or even anyone 

badger09

MikeJXE said:

I have just joined them by moving into a property they serve, easy peasy 

The even gave me a referral code to give to a friend or even anyone 

Moving home to become an Octopus customer shows impressive dedication😉 

Welcome to the warm embrace of the cuddly 🐙 

InvertedVee

I moved my gas and electricity import to Octopus from British Gas recently. There are still some issues (they can't get data from my SMETS2 meters) and response times to emails are about 7-10 days.