Broken wedding ring

born_again

pinkshoes said:

Jewellery should have a life of decades, if not centuries. This ring is clearly faulty - a palladium ring should not fail like this. I also have a palladium wedding ring as it is much harder and more durable than gold. 

All depends on how it is treated.

In a previous role I worked with abrasive materials. Killed my wedding ring in a couple of years. 

One question, was the ring ever resized, especially made smaller?

sheramber

 I contacted Goldsmiths who I bought the ring from. They said make an appointment in store, 

They suggested we called the store to see if they could help 

I would contact Goldsmiths again and advise them of what happened when you contacted the shop.

See what they suggest.

Nearlyold

A ring that is porous is faulty, it's a casting issue. If you look at the break with an eyeglass the metal will have the appearance of the inside of a crunchie bar ie small bubbles. It can't be repaired. The only option is an exchange. We would always swap at no charge when I worked in the trade irrespective of how long since purchase. 

Aylesbury_Duck

I think you'll have to got to the store to see if they can sort it.  The distance from the store is not their problem, it's yours I'm afraid.  

cannugec5

An 80 mile round trip is not unreasonable. We do that regularly to go to our nearest Tesco! Sainsbury, Waitrose or Asda are much further. 

Grumpy_chap

pinkshoes said:

A shop with a decent reputation would have no problem sorting this out. 

@LW19 Could you phone a different branch or even headquarters and offer to send the ring to them? I'm assuming this is perhaps a high street chain store?  

The OP has stated that the ring was purchased from Goldsmiths, so that is a High Street chain store.
My opinion is also that Goldsmiths do have a decent reputation.

It seems as though the OP has been asked to take the ring to a branch.  That does not seem unreasonable.
It is unfortunate the nearest branch is 80 miles away, but probably still not unreasonable.
I would not post my wedding ring as others have suggested.

Brywalker

Grumpy_chap said:

It is unfortunate the nearest branch is 80 miles away...

It's actually only 40ish miles away.