A question

martin_j

I purchased a coffee machine last September that broke down before Christmas - the maker asked for it to be returned for repair but unfortunately it was beyond help so they provided a replacement machine. Should my warranty start from the date I received the new machine or the original purchase date?

eskbanker

The original purchase date....

Aylesbury_Duck

Usually from the original purchase date, but check the warranty terms for the answer.

A two-year warranty, for example, usually commits to providing you with two years' use of the item or its replacement(s).  If the clock restarted each time a replacement was provided, it could end up being a never-ending commitment, which few manufacturers are likely to offer.

martin_j

Aylesbury_Duck said:

Usually from the original purchase date, but check the warranty terms for the answer.

A two-year warranty, for example, usually commits to providing you with two years' use of the item or its replacement(s).  If the clock restarted each time a replacement was provided, it could end up being a never-ending commitment, which few manufacturers are likely to offer.

Good point - thank you

Manxman_in_exile

As @Aylsbury_Duck has said you need to check the warranty T&Cs

Usually any warranty period starts from the day of the original purchase and that date remains the start date for any subsequent replacements.

But there was a recent thread where somebody got their TV replaced under John Lewis's 5 year guarantee, and they got renewed 5 years cover from the date of replacement.  But they had had to escalate the matter to a higher level of customer service in JL.  (And I think somebody else who posted on that thread had had a similar experience).

Alderbank

^^Indeed, that was an interesting thread (still available to view).

JLP achieved this apparent sleight-of-hand by giving the customer a full refund while at the same time supplying the replacement TV as a new sale, all to the benefit of their customer.

It's too late now since you have accepted a replacement (which all being well will give you many years of satisfactory use) but if you had asked instead for them to refund you then sell you a new one they might have been willing to humour you.

Manxman_in_exile

Alderbank said:

^^Indeed, that was an interesting thread (still available to view).

JLP achieved this apparent sleight-of-hand by giving the customer a full refund while at the same time supplying the replacement TV as a new sale, all to the benefit of their customer...

Sort of.

Although the OP did take a refund and buy a new TV, he also said that JL had told him that if he had instead accepted a replacement, then JL would also have given him a new 5 year guarantee on the replacement.

See post by @good2talk on 03 February at 10:09pm  John Lewis 5 year warranty on TV & Consumer Rights - Page 4 — MoneySavingExpert Forum

screech_78

Just to clarify on JL giving a new warranty. This is only because there is absolutely no other way to do it on their system. It automatically generates a new order and a new guarantee. It’s in the process of being changed but will most likely be next year. 

martin_j

Thank you all for your comments. I am happy with the replacement and hopefully it was just a one off as I have purchased from this brand before without issue.

HillStreetBlues

screech_78 said:

Just to clarify on JL giving a new warranty. This is only because there is absolutely no other way to do it on their system. It automatically generates a new order and a new guarantee. It’s in the process of being changed but will most likely be next year. 

Thanks, I was puzzled why they did it.