Ticketmaster - Venue change - ticket change

1 Post
Can someone please give me some guidance here?
We booked Tom Grennan tickets for Newcastle City Hall. 3 seating tickets so that our U14 children can come.
The venue has now been changed to the Arena and the the tickets changed to standing, where U14s are not allowed.
Ticketmaster don't seem to see this as a problem. They say I can get a refund when we buy more expensive seating tickets at the changed venue.
Is this allowed?
Thanks for any help / advice.
We booked Tom Grennan tickets for Newcastle City Hall. 3 seating tickets so that our U14 children can come.
The venue has now been changed to the Arena and the the tickets changed to standing, where U14s are not allowed.
Ticketmaster don't seem to see this as a problem. They say I can get a refund when we buy more expensive seating tickets at the changed venue.
Is this allowed?
Thanks for any help / advice.
0
Latest MSE News and Guides
Childcare budget boost
More support for children from nine months and those on Universal Credit
MSE News
Replies